pumpkinandpoppy's Shop Policies
Welcome to Pumpkin and Poppy Cosmetics! My name is Kristy Cutsforth, and I created this company because I am a vegan and want to increase the makeup options available for others interested in cruelty-free makeup free of animal byproducts.
I formulate my cosmetics to be paraben free, without irritating ingredients such as talc and bismuth oxychloride. I also pride myself on creating quality products with no cheap fillers and unnecessary ingredients. My products are 100% vegan and all products are tested on myself, not on animals. As a professional artist, I enjoy the process of mixing and creating my own unique and sophisticated shades that are inspired by the beauty of nature.
Pumpkin and Poppy cosmetics only accepts Paypal at this point in time. It is the most hassle free method for both parties involved, and the safest. If you have any questions about setting up a Paypal account, or are unsure where to begin, feel free to leave me a message.
If you want to reserve items for a future order, I will hold items for you for up to two weeks. After that point in time, they will be relisted.
All items are shipped through USPS, as they have the most affordable shipping costs that I've found and are reliable.
I am a one woman operation, so there will be a short turn around time from the time you place your order to the time I will be able to ship the item out. Turnaround time will be no more than 7-10 days from the date of purchase (not including weekends or holidays), and this is just a worst case scenario. Turnaround time does not include time via transit from my home to yours. I will be shipping items twice a week due to limited time in the day and for the efficiency of my business.
I will make sure to put my shop on vacation if I'm going to be gone or will not be filling orders.
I also ship internationally, just be patient! It takes longer to process and ship international orders and is a more complicated process than shipping to somewhere in the U.S. If you're country is not listed in my shipping profiles, contact me and we can work out shipping costs that way. Make sure you include your phone number if it is not listed in the invoice, as custom form 2796-A requires it.
At this time, my standard shipping method for international shipping will be First Class International, which takes a long time to ship to its destination. If you want to upgrade to Priority International Mail to get your package more quickly, I can send you a money request through paypal for the price difference. Send me a message if you'd like to upgrade. I get my shipping quotes directly from the USPS international postage calculator. I will do everything I can to keep prices reasonable.
Again, I can not be held responsible for packages lost in the mail, so if you'd like to purchase insurance or delivery confirmation for your package, contact me and I can add that to the cost of your order. You must contact me after checkout, but before paying for the order so I can add the cost to your invoice.
Larger U.S. orders will be upgraded to priority flat rate shipping free of charge; if you are international, contact me for a shipping quote for larger orders.
Refunds and Exchanges
Swatches are done in natural daylight on fair skin. The colors will look different on different skintones, so keep that in mind. Unfortunately, due to the nature of cosmetic items, I cannot exchange your products for something else.
If you are unsatisfied about something, let me know and I will do my best to make sure you are satisfied with your experience with Pumpkin and Poppy Cosmetics. My customers are very important to me, and without you my business would be nothing.
Additional Policies and FAQs
I work from home in a smoke free environment, but I do have 2 cats (Naomi and Tucker helped inspire me to make cruelty-free, vegan cosmetics in the first place!) I do work in a closed off, pet free office space and am very serious about sanitation with my cosmetics.
Last Updated December 2, 2013