PunkNSparkle

I aim for 100% satisfaction. Please contact me immediately if you are unsatisfied or have any questions.
Returns or exchanges will reviewed on a case by case basis, but as a general rule I am not responsible for damages due to improper care or misuse. Please follow the guidelines for recommended care of wool products.
I do my best to photograph my products in a way that best captures the color and qualities of the fiber. But keep in mind that color settings vary from display to display, and the "blue" I see may not be the "purple" you see. In the event that you are unsatisfied with the color, please send me an email and I will work out an exchange with you.
I will not refund shipping costs after an item has already been shipped. Please take care when placing your order.

****Custom Spinning Services****
I ONLY accept returns on yarns spun from Punk & Sparkle fibers (ie. fibers you purchased from me). Upon receipt of the yarn, you will be refunded for the cost of the original materials only, custom spinning services are non refundable. Yarns must be returned in UNUSED, and original condition.

ALL yarns are guaranteed to be of the utmost quality and integrity. Each situation will be reviewed on a case by case basis, so please be sure to contact me ASAP if you have any questions or are unsatisfied.

Again, please email me if you have any problems with my products, or just would like more information before placing an order.

I only accept payment through PayPal. Your order will be processed as soon as the payment has cleared PayPal.
If you need to cancel your order please contact me as soon as possible, via email.
Transactions cannot be cancelled after the items have been shipped.
Please see the "Refunds and Exchanges" and "Shipping Policy" sections for more information.

Domestic Shipping -
Packages will be shipped USPS First Class. Items can be combined for a reduced shipping cost per item. For large orders (over 13oz), I will use USPS Priority. Priority shipping is available on all orders, upon request, for the cost of the service.

International orders are shipped via USPS First Class for orders under 4 lbs. Orders over 4 lbs will be shipped Priority. These prices vary by region. If you do not see your country listed, please contact me so that I can calculate shipping for your region.
I fill out customs forms as accurately as possible. YOU are responsible for all customs and import fees or taxes if and when they do apply.

All orders will be shipped within 1 to 2 business days. I generally begin filling orders at 8pm (local time) each day - and then ship the following business day. A confirmation email will be emailed to you once your order has been shipped. If you need to cancel, please do it before your order has been shipped!


**Any shipping overcharge (totaling $1 or more) as a result of shipping multiple items will be refunded through Paypal. **

If you have any additional questions, don't hesitate to ask!

Looking for a certain blend of colors? Send me an email and I'll be more than happy to create a custom listing just for you!
Keep in mind however that no 2 dye lots will be exactly alike and that colors vary from monitor to monitor. I will do my best to achieve the color combination that you want - but I can make no guarantees as to whether or not it will be an exact "match" for anything you currently own.

Coupons - If you are having trouble applying a coupon, please message me and I will get you an updated code. I periodically will switch out the coupon codes that I have in circulation.