Fused and Lampwork Glass

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Shop policies

Last updated on May 10, 2022

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Hello and welcome to Purple Penguin Glass. I love making the items for sale in my Etsy shop and want all my customers to love their purchases too. Please read my policies below to ensure you receive the best experience possible!

Please note that due to variations in computer monitors the colours of the items in real life may differ from the pictures.

Accepted payment methods

Returns and exchanges
I want all my customers to love their purchase from me. If for any reason you are not completely satisfied with your purchase I offer a 14 day refund policy on all items excluding earrings (due to health and safely). To qualify for a refund please contact me immediately stating why you wish to refund the item. Please then return the item in the condition it arrived by recorded post (this will not be refunded). Please note only the cost of the item will be refunded not postage costs (if the original postage costs were more than the shipping fee this will be deducted from the refund).
Payment by Paypal is the easiest way to pay. You can pay by most major credit cards, a bank account or Paypal balance.

If you have any problems making a payment please refer to http://www.etsy.com/help/article/339 or contact me for assistance.
In order to keep shipping costs to a minimum orders are posted 2nd class and are shipped within 5 working days (usually sooner than this but please contact me if you require priority shipping). If you require an item to be shipped 1st class please contact me for a revised shipping cost.

I try and use recycled packaging where possible to help the environment, please contact me if you do not wish to receive your purchase in recycled packaging.

The shipping times for custom orders will vary, please ask me for an estimate on expected shipping date.
Additional policies and FAQs
I welcome enquireies for custom made items and wholesale items.