purpleurchinsoap's Shop Policies
We believe in making products that smell great and are as natural as possible. For this reason, you will never find synthetic preservatives, detergents, surfactants, thickeners, or emulsifiers in our products. Some of the names these harmful ingredients go by include:
Disodium Laurel Sulfosuccinate
Sodium Lauryl Sulfate
Sodium Laureth Sulfate
We offer 100% natural products which are either unscented or scented with essential oils, and 97% natural products which are scented with high-quality fragrance oils.
Although many soap companies use pre-made bases for their products (such as melt and pour soap bases, lotion bases, body butter bases, lip balm bases), we make all of our products from scratch. This means we control exactly what goes into each of our products.
Purple Urchin products are NEVER tested on animals (we even tested our Shampooch dog shampoo soap on ourselves before using it on our dogs). Recently we've had customers ask if the ingredients are tested on animals by their manufacturers. Unfortunately, we do not know. We buy our ingredients from several different suppliers who in turn buy their products from several different manufacturers, so we cannot guarantee that the individual ingredients are cruelty-free. All we can guarantee is that Purple Urchin does not test any of its products on animals.
We accept payment through PayPal. We accept payment through PayPal. Your order will be shipped within 5 business days of receiving payment.
Please do not choose the "Other" payment option, as this is reserved for trades with other sellers or for other special circumstances.
Free shipping on orders over $100!
***Orders over $100 ship for free!***
Payment must be received first in order for your product to be shipped. Your order will be shipped out within 5 business days of the date of payment. If for any reason we are unable to ship the product(s) within 5 business days we will contact you as soon as possible to let you know.
Canadian purchases are usually shipped through Canada Post parcel service. This service includes insurance coverage up to $100 Canadian. Some of our smaller items (lip butters) are shipped through Canada Post Letter Mail. The shipping prices listed are for regular parcel service (delivery within 3-9 business days* depending on which province or territory the parcel is being shipped to) with the exception of the lip butter shipping prices as mentioned above.
As the price to ship within Canada is sometimes higher than the price of the item itself, it is often more economical to purchase several products at once, in order to take advantage of our multiple item shipping rates (which can be found under "if shipped with another item" section of the listing).
You may have noticed that it is cheaper to ship to the States than it is to ship within Canada. Canada Post Regular Parcel rates to ship within Canada almost always start at around $10, whereas shipping to the U.S. starts at around $6 (Canada Post has a small packet option for U.S. shipments, but not for Canadian ones). However, as the weight of your package increases, the cost to ship increases at a much lower rate, therefore you will get more bang for your shipping buck by purchasing several items at once.
Purchases are shipped to the United States through Canada Post using the Small Packet Surface (ground) option if packages weigh 2.2 lbs or less. Small Packet shipments are delivered within 6-12 business days*. Packages weighing more than 2.2 lbs are shipped using Canada Post's Expedited Parcel option (the Small Packet option is not available for these packages) and are delivered within 5 business days*. Both of these shipping methods include $100 (Canadian) insurance coverage.
*These delivery times are estimates based on Canada Post guidelines. However, there may be circumstances in which packages take longer to arrive. Please allow 14 business days for the delivery of your package. If after 14 business days you have still not received it, please contact us!
International orders are shipped via Canada Post's small parcel air service. This usually runs at about $10 for virtually every country for weights under 1 lb. Estimated shipping time is between 6 and 12 business days. These parcels are automatically insured for up to $100.
Refunds and Exchanges
Due to the nature of our products, we unfortunately cannot accept returns or exchanges. However, your satisfaction is a priority for us. Should you be unhappy with any of your purchases, please contact us at customerservice [!at] purpleurchinsoap.com or send us a conversation on Etsy. We will do whatever we can to ensure you're satisfied with your purchase!
Last Updated June 24, 2013