puzzlepeople

Puzzle People Educational Wooden Puzzles, made in USA

Philo, California | 3794 Sales

puzzlepeople

Puzzle People Educational Wooden Puzzles, made in USA

Philo, California 3794 Sales On Etsy since 2009

5 out of 5 stars
(583)

Announcement   Currently shipping custom orders in 7 to 10 days. Delivery runs 1-3 business days.

Puzzle People have been hand crafting wooden puzzles since 1972.

We have always used non-toxic, water-based stains and finishes.
Our wood is furniture grade birch plywood which meets California's strict CARB Phase 2 emission and testing standards, so no formaldehyde emission to worry about.

Fans remember our first puzzle shop at Pier 39, Mike's Puzzle Shop in Old Sacramento, and others. While we no longer operate brick-and mortar stores, we do apply our 45 years of skills to the puzzles we hand cut and hand color for our etsy store and our own secure www.puzzlepeople.com web shop.

We take pride in our kid-friendly and artistic designs. Several of our puzzles have won the Oppenheim Toy Award "Gold Seal".

We offer replacement pieces so your puzzle can last for generations. (See our shop section "Customer Services")

To see other styles, visit our web store, www.puzzlepeople.com.

Announcement

Last updated on Jul 15, 2018

Currently shipping custom orders in 7 to 10 days. Delivery runs 1-3 business days.

Puzzle People have been hand crafting wooden puzzles since 1972.

We have always used non-toxic, water-based stains and finishes.
Our wood is furniture grade birch plywood which meets California's strict CARB Phase 2 emission and testing standards, so no formaldehyde emission to worry about.

Fans remember our first puzzle shop at Pier 39, Mike's Puzzle Shop in Old Sacramento, and others. While we no longer operate brick-and mortar stores, we do apply our 45 years of skills to the puzzles we hand cut and hand color for our etsy store and our own secure www.puzzlepeople.com web shop.

We take pride in our kid-friendly and artistic designs. Several of our puzzles have won the Oppenheim Toy Award "Gold Seal".

We offer replacement pieces so your puzzle can last for generations. (See our shop section "Customer Services")

To see other styles, visit our web store, www.puzzlepeople.com.

Michael and Pat Smith

Contact shop owner

Michael and Pat Smith

View all 58 items

Reviews

Average item review
5 out of 5 stars
(583)
See reviews that mention:
quality 106 shipping 88 customer service 76
View all 583 reviews

About

Puzzle People, makers of heirloom quality wooden puzzles sine 1972

Michael started the Puzzle People business in 1972 after earning his Master's Degree and working a while in a teen detention center. Having made a wooden USA map puzzle for a nephew and seeing the public response to quality wooden puzzles, he happily made the shift to full time puzzle production. His first retail store was at Pier 39 in San Francisco CA. Several other Puzzle People stores were opened over the next decade. Mail order catalogs and high-end gift shops such as the Horchow Collection, Smithsonian Institute, WWF, Sensational Beginnings and others also sold his puzzles.
Almost 40 years later he and his wife Pat decided to downsize the operation so they could enjoy a slower pace; they closed their last store (Colfax, CA) and moved to a beautiful redwood grove in Mendocino County CA. Now they are happily busy with orders from their etsy shop and their website, www.puzzlepeople.com.

Around the web

Shop members

  • Michael and Pat Smith

    Owner, OWNERS

    Michael started Puzzle People in 1972. After 45 years he's still loving his job making quality wooden puzzles for kids of all ages. As you can imagine, he is a VERY good cutter. Pat handles both the artistic side of the business and customer service.

Shop policies

Last updated on July 15, 2018
Welcome to the Puzzle People of California shop,
where you'll find beautiful, sturdy, high quality
wooden puzzles for children and adults.
We have been hand making puzzles since 1972,
and treat every customer like a personal friend.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Returns and exchange details
Stock styles in saleable condition may be returned for credit; shipping charges are not refundable. Damages due to the Post Office must be reported to us; if theUSPO honors your claim, replacement product will be shipped at no additional charge.

Regarding Personalized Puzzles:
The expected shipping interval is printed on every order, so do pay attention - unless you cancel the order BEFORE we actually start to make it, we deserve to be paid.

In the event of a mis-spelling on the part of Puzzle People, DO NOT return the mis-spelled item, merely send us a Convo explaining the problem, and if possible, a digital photo documenting the incorrect item. We will re-do and correct the problem, you dispose of the mis-spelled one.

In the event you consider the puzzle DEFECTIVE in some way, do not dispose of the puzzle, as possibly we will have you return it to us for inspection and correction. Instead, send us a Convo describing the issue, and include a digital photo showing the problem. If you are unable to take & send digital photos, we will ask you mail us a representative piece: Puzzle People, P.O.B. 536, Philo, CA 95466

In the rare event of a puzzle arriving DAMAGED in some way,kindly make note of the condition of the packaging - if it was damaged enroute, the carrier will make re-imbursement, but a claim must be filed. Usually a digital photo will suffice. Again, DO NOT return the damaged puzzle to us unless we specifically request you do so.
Payment
We accept etsy Direct Check-out, PayPal, MasterCard, and Visa as well as US denomination money orders.
Shipping
We'll be happy to ship to your designated "giftee", along with a cute, free, wooden gift card. Remember to include your gift card message with your order!

We are currently shipping in 7 to 10 days of receipt of order.
Orders placed by December 9th will ship to arrive by Christmas.

ALL ORDERS are processed on a "First in, first out" basis.
We do not offer Next Day Air or other expedited shipping. Our primary carrier is U.S. Postal Priority Mail, which usually delivers packages in 2 to 3 days.

Our puzzles are heavy - a typical name puzzle runs 2# shipping weight, a map 5# shipping weight, plus postal rates vary depending upon your distance from California, so here's what we do: if the actual postage (plus $2 to cover our packaging expenses), is less than you are charged on etsy, we refund the difference. We do not make any money on the shipping charge.
Additional policies and FAQs
Wholesale accounts are no longer accepted.

More information

Last updated on Apr 14, 2016
Frequently asked questions
Wholesale availability

Sorry, we do not sell wholesale

Gift wrapping and packaging

We will happily add a 3" wooden heart with ribbon and write your special greetings on it. If the child is turning "1" or "2" etc., just mention it and we'll string that number onto the ribbon as well. Just mention it in the "Note to Seller" area of your order or send a Convo. We do not, however, gift wrap.