puzzlepeople

Puzzle People Educational Wooden Puzzles, made in USA

2442 Sales

puzzlepeople

Puzzle People Educational Wooden Puzzles, made in USA

2442 Sales On Etsy since 2009

5 out of 5 stars
(414)

Announcement   Currently shipping custom orders in 7 to 10 days. Delivery runs 1-3 business days.
Puzzle People have been hand crafting wooden puzzles since 1972.

We have always used non-toxic, water-based stains and finishes.
Our wood is furniture grade birch plywood which meets California's strict CARB Phase 2 emission and testing standards, so no formaldehyde emission to worry about.

Fans remember our shop at Pier 39, Mike's Puzzle Shop in Old Sacramento, and others. While we no longer operate brick-and mortar stores, we do apply our 40+ years of skills to the puzzles we hand cut and hand color for our etsy store and our own secure www.puzzlepeople.com web shop.

We offer replacement pieces so your puzzle can last for generations. (See our shop section "Customer Services")

To see other styles, visit our web store, www.puzzlepeople.com.
We take pride in our kid-friendly and artistic designs. Several of our puzzles have won the Oppenheim Toy Award "Gold Seal".

Announcement
Last updated on Dec 4, 2015

Currently shipping custom orders in 7 to 10 days. Delivery runs 1-3 business days.
Puzzle People have been hand crafting wooden puzzles since 1972.

We have always used non-toxic, water-based stains and finishes.
Our wood is furniture grade birch plywood which meets California's strict CARB Phase 2 emission and testing standards, so no formaldehyde emission to worry about.

Fans remember our shop at Pier 39, Mike's Puzzle Shop in Old Sacramento, and others. While we no longer operate brick-and mortar stores, we do apply our 40+ years of skills to the puzzles we hand cut and hand color for our etsy store and our own secure www.puzzlepeople.com web shop.

We offer replacement pieces so your puzzle can last for generations. (See our shop section "Customer Services")

To see other styles, visit our web store, www.puzzlepeople.com.
We take pride in our kid-friendly and artistic designs. Several of our puzzles have won the Oppenheim Toy Award "Gold Seal".

Michael and Pat Smith

Contact shop owner

Michael and Pat Smith

Wooden Map Puzzle of Central America
US$20.00
View all 42 items

Reviews

Average item review
5 out of 5 stars
(414)
Anna Zor

Anna Zor on Aug 16, 2016

5 out of 5 stars

My niece loves her new puzzle!! I love handmade products and sometimes worry about the quality purchasing through etsy and not being able to see the product but it was as described and as pictures. VERY high quality. Thanks, puzzlepeople!

Tyhie Smith

Tyhie Smith on Aug 11, 2016

5 out of 5 stars

Purchased personalized puzzle with my daughter name, super cute and educational. Makes a great birthday gift. Great customer service, fast shipping, good handling. Will order from the Puzzle People again. Thank you very much.

View all 414 reviews

Shop policies

Last updated on November 19, 2015
Welcome to the Puzzle People of California shop,
where you'll find beautiful, sturdy, high quality
wooden puzzles for children and adults.
We have been hand making puzzles since 1972,
and treat every customer like a personal friend.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept etsy Direct Check-out, PayPal, MasterCard, and Visa as well as US denomination money orders.
Shipping
We'll be happy to ship to your designated "giftee", along with a cute, free, wooden gift card. Remember to include your gift card message with your order!
.
During 9 months of the year we ship within 7 to 14 days of receipt of order. Orders placed by Thanksgiving will ship to arrive by Christmas. HOWEVER, after Thanksgiving, the shipping interval rapidly extends to 3 and then 4 weeks or more, depending upon the current year's order volumes and mix of styles (some styles take lots longer than others to make), so the later the order is paced, the later it will arrive.

ALL ORDERS are processed on a "First in, first out" basis.
We do not offer Next Day Air or other expedited shipping. Our primary carrier is U.S. Postal Priority Mail, which usually delivers packages in 2 to 5 days.

Our puzzles are heavy - a typical name puzzle runs 2# shipping weight, a map 5# shipping weight, plus postal rates vary depending upon your distance from California, so here's what we do: if the actual postage (plus $2.50 to cover our packaging expenses), is less than you are charged on etsy, we refund the difference. We do not make any money on the shipping charge.
Refunds and Exchanges
Stock styles in saleable condition may be returned for credit; shipping charges are not refundable. Damages due to UPS must be reported to UPS; if UPS honors your claim, replacement product will be shipped at no additional charge.

Regarding Personalized Puzzles:
The expected shipping interval is printed on every order, so do pay attention - unless you cancel the order BEFORE we actually start to make it, we deserve to be paid.

In the event of a mis-spelling on the part of Puzzle People, DO NOT return the mis-spelled item, merely send us a Convo explaining the problem, and if possible, a digital photo documenting the incorrect item. We will re-do and correct the problem, you dispose of the mis-spelled one.

In the event you consider the puzzle DEFECTIVE in some way, do not dispose of the puzzle, as possibly we will have you return it to us for inspection and correction. Instead, send us a Convo describing the issue, and include a digital photo showing the problem. If you are unalbe to take & send digital photos, we will ask you mail us a representative piece: Puzzle People, P.O.B. 536, Philo, CA 95466

In the rare event of a puzzle arriving DAMAGED in some way,kindly make note of the condition of the packaging - if it was damaged enroute, the carrier will make re-imbursement, but a claim must be filed. Usually a digital photo will suffice. Again, DO NOT return the damaged puzzle to us unless we specifically request you do so.
Additional policies and FAQs
Wholesale accounts are no longer accepted.

More information

Last updated on Apr 14, 2016
Frequently asked questions

Wholesale availability

Sorry, we do not sell wholesale

Gift wrapping and packaging

We will happily add a 3" wooden heart with ribbon and write your special greetings on it. If the child is turning "1" or "2" etc., just mention it and we'll string that number onto the ribbon as well. Just mention it in the "Note to Seller" area of your order or send a Convo. We do not, however, gift wrap.