QuartzandPine

Quartz&Pine

195 Sales

QuartzandPine

Quartz&Pine

195 Sales On Etsy since 2014

5 out of 5 stars (25)

Announcement   Quartz&Pine strives to provide you with the highest quality products, while trying to remain environmentally friendly. We try to use recycled or upcycled materials whenever possible. We also like to use containers for our candles that can be reused!

All items are handmade in Rensselaer, New York.

Find us on Facebook: QuartzandPine or at www.quartzandpine.com

Announcement

Last updated on May 15, 2018

Quartz&Pine strives to provide you with the highest quality products, while trying to remain environmentally friendly. We try to use recycled or upcycled materials whenever possible. We also like to use containers for our candles that can be reused!

All items are handmade in Rensselaer, New York.

Find us on Facebook: QuartzandPine or at www.quartzandpine.com

Kaitlyn Guilbault

Contact shop owner

Kaitlyn Guilbault

Reviews

Average item review
5 out of 5 stars
(25)
View all 25 reviews

Shop policies

Last updated on May 10, 2018
Quartz&Pine strives to provide you with the highest quality soy candles and custom vinyl. We use the highest quality ingredients and materials available.

All of our candles are hand poured in small batches. We encourage you to recycle or reuse your candle jars! We are all about sustainability.

All items are handmade in Upstate NY

Find us on Instagram: QuartzandPine

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 5 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
RETURNS/EXCHANGES

Vinyl items: I do accept on items received damaged. Please include a picture of the damage before requesting a return. LEASE NOTE: The buyer must pay for return shipping and original purchase shipping costs cannot be refunded.

If you receive a candle and you do not love the scent, we will gladly accept the UN-BURNED candle for return or exchange. PLEASE NOTE: The buyer must pay for return shipping and original purchase shipping costs cannot be refunded. If for some reason the item sent back to us is damaged and unsellable, we'll be unable to refund the original purchase and complete the exchange.
Payment
Please leave us feedback once you receive your items!

Cancellations: Items can only be cancelled if items have not been shipped. Custom orders are final sale.
Shipping
Shipping
Most items ship within 1-3 business days. If for some reason there will be a delay on our end, we will contact you right away.

Packages are shipped via the United States Postal Service.

If for some reason your package is damaged in transit, please message us immediately! We'll do our best to fix the problem.
Additional policies and FAQs
USING YOUR CANDLE:

Please keep candles away from any cloth like material. You can burn your candle for 4-5 hours at a time. When first using your candle, allow a melt pool to reach the outsides of the jar before blowing it out. Trim your wick to approximately ¼” before burning. Leaving your candles in extremely heat or cold will alter the appearance of your candle, this will not affect the scent.