Announcement   Welcome to Queen of Hearts Es!

We provide excellent customer service and tend to your comments, questions, and concerns at all hours of the day.

All of our items are 100% hand-made and made of the highest quality for longevity and durability of our items, especially made for you!

Announcement

Last updated on Jan 10, 2016

Welcome to Queen of Hearts Es!

We provide excellent customer service and tend to your comments, questions, and concerns at all hours of the day.

All of our items are 100% hand-made and made of the highest quality for longevity and durability of our items, especially made for you!

Esmeralda Ramirez

Contact shop owner

Esmeralda Ramirez

Response time: within 24 hours
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Reviews

Average item review
5 out of 5 stars
(37)
View all 37 reviews

Updates

This wrap is super adorable!

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Shop policies

Last updated on January 10, 2016
Welcome to Queen Of Hearts Es, where we provide excellent customer service and high quality, hand-made goods.

Our items are always made of the highest quality, every item individually hand-made by the owner herself.

You can find a variation of goods from bags, aprons, skirts, hair accessories, and more!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I do not do refunds unless an order has been lost in transit and never marked as "delivered" via tracking number.

Once an item is purchased and arrives at your home, it is your responsibility to take care of it and ensure it's longevity.
Our team goes over every single item and ensures the items are not damaged, stained, or incomplete prior to shipping.
Payment
We accept Paypal, Visa, MasterCard, American Express, and Discover!

Purchasing an item from our shop means you agree to our terms.

In order for us to process your order, payments must be made first.
You may cancel within 24 hours of your order.
After the 24 hours, your order cannot be cancelled due to processing time and shipment.

Typically the orders are made immediately upon purchase and take about 1-3 days to complete, and any cancellation after the 24 hours can result in fees to you for labor time.
Shipping
Shipping is done 2-3 business days after your order has been placed, depending on the processing time of your item/s.

If you'd like an item by a certain date/time, please message me and verify the time frame so I can make a special listing to accommodate to your deadline.

I currently do not do international shipping. Strictly US shipping.

I track every single order that is shipped out and make sure the items are delivered before closing our the order as completed.

If your order is lost even if it is marked as "delivered" no refund will be given. I will assume it was delivered and/or your address was incorrectly input upon ordering.

However, if an order is lost and no notification is given to you or me via tracking number, we can work out a solution based on the type of product ordered. I'm very reasonable and do my best to accommodate you and my company equally.

If you'd like your item to be insured, simply ask via message.
Additional policies and FAQs
I do bundles if you choose to order something in bulk. I'd be more than happy to give you a bundle deal. Simply ask and we can figure something out for you!
I've had a few customers order bundle deals for purse hooks and oven mitts and they were very pleased about it.