Queenofkeepsakes

Personalised Cake Toppers & Wedding Decor

Runcorn, United Kingdom

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Hannah Gilsenan

Contact shop owner

Hannah Gilsenan

Reviews

Average item review
5 out of 5 stars
(1407)
See reviews that mention:
Quality 242 Shipping 335 Customer service 212

About Queenofkeepsakes

Sales 8,202
On Etsy since 2013

A little about us!

Welcome to Queen of Keepsakes
We specialise in bespoke Cake Toppers and wedding decor, for your special day be it a wedding or birthday we can design the topper for you. All our cake toppers are made by us in our workshop in the UK. They are made from Birch Ply which is sanded and prepared to a high standard, the toppers are then hand painted both sides in top quality and luxurious food safe paints. These paints have been tried and tested to ensure the highest glimmer and shine for your topper to give it the high end finish you want.

We take pride in our Cake toppers and ensure that every topper that leaves our workshop is of the highest quality, and you receive a cake topper that you can treasure for years to come.

Need a custom cake topper?or help choosing the right one for you? send us a message and we will assist you as best we can :) we love weddings and want to help you make yours the best it can be.

All Designs and photographs all rights reserved copyright protected
© 2020 Queen of Keepsakes

Many Thanks
Hannah
Queen of Keepsakes

Shop members

  • Hannah

    Owner

    You will find me with a note pad and pen in my hand always thinking up new designs! i love cheese and my favourite drink is cream soda.

Shop policies

More information

Last updated on Mar 25, 2020
Frequently asked questions
When will my order arrive?

Once you have placed you order you will be sent a digital proof of your topper via Etsy Convo within 24 hours. Once you have approved your proof your order with the be shipped within 2 working days (Excluding Weekends and Bank Holidays

Standard Shipping Times after Dispatch:
Royal Mail 1st Class 1-2 Working Days
Royal Mail before 1pm: Next day before 1pm

Rush Orders

Sure all our orders are shipped within 2 workings days anyway which is pretty fast!, But if you need any help or things faster just pop us a convo and we will see what we can do. We do offer shipping upgrade options at the checkout at an extra cost which is a before 1pm option if you want it for a certain time.

Can i upgrade my shipping

Yes absolutely! we have a upgrade shipping options available at the checkout for you to choose.

If you forgot to upgrade your shipping and would like to don't worry! we also have our shipping upgrades in our listings so you can go ahead and purchase your extra shipping there think of it as an order bolt on.

The free standard shipping is via Royal Mail 1st class which is an un tracked service.

My order hasn't arrived, what should I do?

Almost all of the time your order will arrive within the Shipping times given, however unfortunately sometimes orders can get delayed or lost in the post.

If you are in the UK and your order hasn't arrived in the specified timescale, please allow 10 working days then please get in touch we can the investigate this right away.

We do find on a few occasions items have gone to the Royal Mail sorting office and the postman has not left a card informing you of this (we have contacted Royal Mail regarding this). If possible a trip to the sorting office may reveal your item is already there and waiting for you.

Product Colours

Please be aware that the Colour option you choose may vary slightly in real life to what you see on your screen. All images are colour corrected to give you the truest colour viewing. However with so many different devices to view images on these days with varying quality and colour contrasts it can vary slightly.

Proof Images

Once you have placed your order you will be sent a digital proof via Etsy Convo within 24 hours. Orders will then be dispatched within 2 working days via the shipping you have selected once you have approved the proof. It is important you keep an eye out for your proof email in you Etsy inbox as order WILL NOT LEAVE until the design has been approved by you.

My order has Arrived damaged what do i do?

On rare occasions orders can arrived damaged normally due to miss treatment along the way. Which is such a shame but do not panic, just pop us a message and an image of your broken item so we can show Royal Mail and we will have a new one shipped to you right away.

How do i add my Personalisation details

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1: Purchase the Item
Add your item to the cart and select your colour. Then place your order,


2: When Checking out
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While you are checking out you will see a section which says leave your "notes" to seller. Please include you personalisation details here.

we will then send you a digital proof of your topper within 24 hours