I hope the product you buy will meet your expectations and will give you pleasure wearing it 😊
Accepted payment methods
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
- If for some reasons you want to return the product - please contact me within 7 days of delivery and ship it back within 14 days after delivery.
- Make sure the product remains in its original condition.
- When i receive the item and make sure it doez not have any damages and traces of use - i will refund you the cost of the product straight away!
- Please consider you gonna be the one paying the shipping back.
IF YOU MISSED THE DELIVERY:
If the item arrives to the destination, but you did not receive it - it gonna be waiting for you at the post office for 30 days (in Germany and Italy it is just 7 (!!!) days), and after it will be shipped back to me. I usually send notification via Etsy message or e-mail.
* in case the item was returned to a seller, but you still want it (or the item is customized) - you pay the shipping.
* if the item returned to a seller , and the buyer wants a refund - only the cost of the product gonna be refunded.
The approximate time when you will receive your order is 15-21 days.
There might be some delays because of air mail, but in general these delays do not occurs frequently. The mail is certified, so if you do not receive your order in 1 month, we will do a formal complaint to the post office. The limit time will be 60 days.
I will be happy to provide you with EMS service that will allow you to recieve the parcel within 10 working days.
Please NOTE: all the items will be shipped to the adress provided in your etsy account!!!
If you want the product to be shipped to another adress - don't forget to mention it in your order!
Please NOTE that you are responsible for all customs and duty fees if they apply!
Please CONSIDER that since the parcel left Russia - neither me nor Russian Post have any control or power over the parcel.
Once the status shows that the parcel reached your country's post - they become to be the ones responsible for its destiny and delivery.
Feel free to contact me if you have any questions about the shipping or the product itself :)
Best wishes, Ekaterina