quiltedhappiness' Shop Policies
Hi, I'm Suzy. I'm the girl behind quiltedhappiness. I am new to selling online, so if there is anything you would like to know about my items, then please contact me and I promise to answer you in the best way I can. if I don't know how to do something, then I promise you that I will find out. Also, any advice will be gratefully received.
I kindly request payment immediately upon purchase.
I only accept Paypal, as I find it the fastest, most convenient and safest form of payment.
If payment is not completed and I have not heard from you after 24hrs, i will consider it a cancelled transaction.
I generally ship via Royal Mail and will make every effort to ensure that your purchase arrives safely and promptly. Your purchase will be shipped 1-3 days from cleared payment to the address in your Etsy account.
If you would like your purchase sent to another address you can do so by adding an alternative address to your Paypal account.
Your purchase will be marked as shipped the day it is taken to the post office. I will notify you by convo when this is done.
If you would like a different carrier, please let me know at the time of purchase.
Refunds and Exchanges
My aim is for you to be delighted with your purchase, but please contact me within 3 days of receiving your item if you have a problem. Please return the item unused within 7 days and I will fully refund you once I have received it back. Items need to be unused, undamaged and in the original condition. Please note that I do not refund shipping charges. Return shipping is the responsibly of the
Please note that International buyers are responsible for any and all duties and customs charges that may be incurred.
For International orders tracking and/or reistered mail can be requested. please contact me at time of purchase for details of costs of this.
Additional Policies and FAQs
if an item does not meet with your expectations, please contact me prior to leaving any feedback, so I can aim to resolve the issue. i look forward to doing business with you.
Suzy Sparrowe, 17 Southlea Avenue, Tuckton, Bournemouth. BH6 3AB
Last Updated March 6, 2012