quincepie

Items are sold as seen, I want you to be happy with your order, please make sure you read the item description so you know exactly what you're buying!

Please note that colours appear differently on different computer screens. I do my best to make sure that the colours in photos are as close to the original fabric as possible.

If you have any questions please contact me.

If you are not happy with your item I will accept returns, but at the buyer's expense, unless the item is in some way faulty. Refunds will not be processed until the item is returned to me, I recommend you use a form of delivery that requires a signature for your own peace of mind. If you wish to return your item you must contact me within 14 days of receiving your item.

If an item arrives damaged I will refund, or replace the damaged part of your order.

If there are any problems with your order, please contact me. I will work with you to make it right.

You can pay for your order via Paypal, or using Etsy's Direct Checkout with a credit or debit card.

If you pay via e-check then I can't send the items until after the e-check has cleared, if it is an international e-check then this can take more than a week.

You can cancel your order at any time before the order has been posted out, please contact me to arrange this. Once your order has been posted I won't be able to refund you until the item is returned to me.

Parcels are only sent out early morning on Mondays and Thursdays due to the opening hours of my small local post office. I live in a remote location and it is not possible to send orders outside of these times.

I send all regular orders below £100 in value using a regular non-tracked service. Orders over this amount are sent using a tracked service at no extra cost.
If you would like to add tracking to any order below £100 in cost you can purchase this listing

https://www.etsy.com/uk/listing/209706202/shipping-upgrade-tracking-and-signature


I charge postage at as close to cost as possible.

I currently send all UK mail using a 48 hour service, most items arrive 2 days after posting, but it can take slightly longer.

Please allow up to 15 working days for UK mail from dispatch for an item to arrive, 20 working days for European mail, 25 working days for all other international mail.
In my experience post often arrives far quicker than this, but I can't report an item as missing with Royal Mail until after these periods of time have elapsed.
If it remains missing after this time I will do my best to replace your order or will offer you a refund.


International orders over certain values (this varies depending on your country) may be charged customs fees. This is out of my control, and any fees that the items incur are at the buyer's expense. I am more than happy to split parcels so they come in under the customs limit, please send me a message with your purchase and I will let you know if you need to pay any extra postage. It is illegal for me to mark parcels as a "gift".
Please check that what you are purchasing will be allowed through customs in your country, if items are returned to me due to being refused by customs I will refund the cost of the item, but not the shipping fees.

I print out the invoice generated by Etsy to use as your shipping address. Please make sure this address is correct. If you need it sent to another address please send me a message at the time of purchasing.

ALL ITEMS ARE SOLD SUBJECT TO UK AND EU LAWS AND LEGISLATION. ALL CLAIMS MUST BE BROUGHT THROUGH THE UK COURT SYSTEM.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices

Information I Collect.
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It.
I rely on a number of legal bases to collect, use, and share your information, including:
*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such using your information to provide the services you requested and in my legitimate interest to improve my services and in compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. In exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Elaine Weston, am the data controller of your personal information. If you have any questions or concerns, you may contact me at quincepie [!at] btinternet.cmom Alternately, you may mail me at:

Elaine Weston, Dugoed Bach, Mallwyd, SY20 9HR UK