I enjoy individual custom orders, often you the customer have the best ideas! so if you have an idea that you would like to discuss with me, just convo me - I will be happy to help.

I send out your item gift wrapped as standard with beautiful paper and ribbon, all at no extra cost, this can include a hand drawn Gift Tag- let me know as not automatically added ☺ I love drawing and my gift tags are cute!

I post out your item using Royal Mail, transit time approximately 2/3 working days for UK.

Made to Order items such as the Nursery Letters take 1 - 2 weeks from purchase.

Custom items also have a processing time of 1 - 2 weeks, I will keep you posted on progress for Made to Order and Custom items.

Transit times vary abroad, this is out of my control depending on the country in question & their Customs process. I use Royal Mail International tracked service with a transit time of approximately 7-10+ business days. Please order early to avoid disappointment

Returns are accepted on non-custom and non-personalised items, just contact me with 14 days of purchase and return item (unused and in original condition) within 30 days of purchase.

Once item is received I will issue refund for item and original postage.

Returns postage is buyer responsibility if item is not faulty or damaged, please mark parcel with 'RETURNS' this is especially important for US customers. If this is not done, custom charges will be applied and this cost will be deducted from the refund. So please if in the event of a return, mark parcel with 'RETURNS'. Any issues, please contact me and I will be happy to help.

Yes, I have a great tip. The letter is completely sealed so is in no danger of being marked if you use this simple trick to keep the Name Tag upright once tied to the letter. Use a tiny piece of blu tack or similar, on the edge of the tag nearest the letter and gently press once tag is in a position you'd like. The blu tack won't mark the letter due to the sealant and the tag should stay put!

Yes! No problem at all. Just let me know the colour and if possible, the brand you used and I will paint the knobs in whatever colour you've used - either using exact same colour or as close a match as possible - all at no extra cost.

Yes! No problem at all - I have a fair amount of F&B eggshell colours already in stock so am happy to paint your letter in pink (or any other colour!) Just let me know in Notes to Seller or via convo, if you'd prefer to check first. No extra cost as well👍

Hi, firstly this has been a very rare occurrence in the last two decades I have been selling online (ebay/etsy) however it does happen once in a while and if it's happened to you, don't worry here is what we will do.

Firstly, take pics of the damaged parcel itself (do not throw/recycle in case further pics are needed by courier/Royal mail)

Secondly, take pics of damaged item itself.

Send all pics to me which I then forward to courier/Royal mail, to start a claim for damages.

In the meantime, I will either send out a replacement if able, or fully refund - whichever you want. This cannot be done without pics though, so it is really important that you take pics as soon as damaged parcel has arrived.