RachelCreative Original Art

Lichfield, United Kingdom

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Rachel Groves

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Rachel Groves


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Shop policies

Last updated on May 9, 2022

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Welcome and thank you for looking around my Etsy shop.

If you have any questions please convo me or email rachelcreative [at] yahoo.co.uk

Accepted payment methods

Returns and exchanges
In the event your item arrives damaged you are entitled to a refund within 7 days of receipt. Please email me within 7 days and arrange return of the item to me in original or strong, padded packaging. Shipping/delivery is not usually refundable.

If you do not receive your item please contact me to arrange for a refund/exchange. Please allow 3 weeks from dispatch before reporting your item has not been delivered (or 2 days for UK delivery).
Paypal, cheque (sterling only), bank transfer and international bank transfer (SWIFT/BIC) are all accepted for payment. If you pay by cheque, transfer or e-cheque on PayPal I will dispatch your order once funds have cleared so please allow extra time.

Credit and debit cards can be used for payment through Paypal without having to set up an account.

Payment to be sent (or initiated) within 2 days of purchase please.
I usually dispatch items within 2-3 days of cleared payment.

Deliveries for paintings require a signature.

For paintings UK shipping is via Special One Day Delivery and International shipping takes from 5 days but please allow up to 3 weeks.

Where I have expected delivery dates and tracking information I will pass this on to you.

Deliveries are insured.

I sometimes re-use packing materials to keep costs down & to recycle.

Greetings cards and ACEO's are shipped in UK via First Class Royal Mail and international shipping is via Airmail and takes from 5 days but please allow up to 3 weeks.

I will combine shipping where possible.

International buyers are responsible for any import duties or local taxes. In most cases original artwork is duty-free.
Additional policies and FAQs
Paintings on canvas are ready to hang on your wall. They do not require framing. Canvas has deep gallery wrapped edges which are painted. They are titled and signed on the back.

Small canvas paintings do not have extra hanging attachments as they can be hung from the top stretcher bar on a nail. This allows the canvas to lie flat on the wall.

ACEO's are on acid free watercolour paper and come in an acid free, UV protective plastic sleeve.

Greetings cards come with envelopes in cellophane bags. Prints also come in cellopahne bags with cardboard stiffener to protect them in transit. Please note prints do not come with mounts or frames.

Keep paintings, ACEO's, prints and cards away from direct heat, strong sunlight and damp.

Please be aware that colours and finishes can look different on screen to the real thing.

Copyright for all work remains with me as the artist.