Rachel Walter Online Wedding Boutique
rachelwalter's Shop Policies
Thank you so much for stopping by and checking out my shop! If you see something you like but want a different color, size, etc. please feel free to contact me. I would love nothing more than to make a custom item for you!
Paypal Payment must be made within 72 hours of purchase! All Money Orders and Personal Checks must be received within 5 Business days of Purchase! If I do not receive your payment within 5 days of purchase, your sale may be subject to cancellation.
I ship all items USPS first class mail, unless you contact me with a different request prior to your purchasing (other methods may increase shipping rate). All orders also come with a tracking/delivery confirmation number on orders inside the States. At this time, the USPS does not give tracking numbers for international shipments. International shipment can take anywhere from 2 weeks to 3 months to arrive...please plan accordingly.
I will try to ship all items within 3-5 business days of receiving payment. If you need faster shipping, please contact me to see if it is possible, I love to help my customers in any way.
All custom orders take 5-7 business days to process before shipped, unless discussed other per conversation.
Although I have heard feedback from customers about damaged packages, I still firmly believe that USPS does an excellent job on getting packages shipped quickly! As for the damaged packages--I have changed the way I ship packages to further avoid this from happening! :) Rachel Walter will not be held responsible for any shipped items lost in the mail. If you wish to purchase insurance for your package, please contact me asap!
If you are ordering from a country other then the US please order AT LEAST TWO months in advance. USPS has quoted (several times) that customs only takes "a few days" and that global shipping only takes 10 business days. However, it has come to my attention that this shipping process can exceed 2 months! Tracking numbers are not available for countries other then the US. To avoid headaches (for both parties) international purchases need to be made atleast a 2 months before you need your item...The sooner your purchase the better! :)
*******All customs charges/costs for buyers outside of the USA will be solely the responsibility of the buyer.*******
Price of shipping includes packing supplies (new or gently loved) and tracking number/delivery confirmation.
*****all sales are final******
PLEASE double check your information (address, personalization, etc). I will not be able to change anything to your order once it has been submitted! Absolutely no order(s) can be cancelled once ordered! I will only accept returns on items damaged or defective on my part. All orders must be returned within 3 days of delivery for a refund. Shipping will not be refunded (to or from seller).
Refunds and Exchanges
I want nothing more then to make sure that my customers are happy with their purchases. Refunds or exchanges will be made only within 3 days of receiving shipment. Once the item is shipped back, the refund or exchange will be credited. Buyer will assume all of the shipping costs of the item being returned. However, some items are personalized...If you purchase an item that has been personalized, the item will only be subject to a refund if it is damaged when it arrives to you or if there was a mistake on my part.
Last Updated February 1, 2015