raghouseinternationl's Shop Policies
Welcome to the Raghouse International Boutique! Thank you for finding, browsing, and shopping at Raghouse International. Here, we would like to continue servicing you with luxury quality texture wear and accessories. Please read all policy information before purchasing products. I am Renaissance Austin, artistic director, designer, and producer of all you see here! I look forward to serving you and creating custom pieces that fit perfectly into your life! Continue to check policies for added updates! Let's go!
If this is your first time buying on Etsy, here is a great guide to get you started. http://www.etsy.com/help_guide_checkout.php
Raghouse International accepts paypal and money orders. Address is provided as to where money order will be sent. If you would like to hold a listing that is not a custom order in your cart, it will be held for 3 days. Thereafter, if full payment is not received, I will send a reminder convo and/or email. If payment is not received reserved listing will be returned and made available to the shop after 5 days.
All custom orders are paid in full like all general transactions. Items will be made and shipped upon completion. (See Custom Orders Below)
NOTE: As shipping rates increase, adjustments will be made to shipping profiles.
Raghouse International ships by way of the United States Postal Service (USPS) worldwide. We ship parcel post, first class, and priority with delivery confirmation. We also ship Express Mail upon request. If you would like to ship your package Express mail, you will be invoiced through paypal for the remainder of the shipping amount after new calculations have been made on the USPS website. To request express shipping overnight contact Raghouse International in our "convo" section for Express shipping rates or any additional shipping needs for your state or country.
All "ready to ship" orders will be shipped out within three (3) business days of payment clearance. Custom orders (see custom orders), during non busy seasons, will be shipped out seven (7) days after payment clearance and during busy, sale and holiday seasons, fourteen (14) to nineteen (19) days after payment clearance.
Please allow 2-5 days for priority shipping domestic and six (6) to nine (9) days for first class international. For International shipping, your local government may charge additional fees and taxes. The customer is responsible for those fees and I have no way of knowing what the may be.
Raghouse International is not liable or responsible for any and all packages once they are shipped out from the Raghouse International Boutique. Buyer agrees to pay all shipping and taxes (if you are in the state of California).
Etsy is a site that is comprised of multiples stores that sell handmade, vintage, or supplies. Raghouse International is a boutique that sells handmade items under the umbrella of knitwear and crochet. Please understand that the Signature Body Knit Dress and Top collection and the Chain Reaction Collection are all custom orders made according to your specific size. The Crochet Hat collection and all other accessories are not custom, but they are handmade, so please expect a wait time when you purchase. Convo me after 14 days to inquire about your order if you have not received it yet. Thank you.
( Do check back often for all policy updates.)
Refunds and Exchanges
It is important to me that all persons are happy and satisfied with their purchases. This is why I take extra care on all orders without rushing. However there are absolutely NO REFUNDS. YOU MAY EXCHANGE YOUR ORDER ONE TIME. REASONS FOR EXCHANGING ORDERS: NOT THE CORRECT SIZING, NOT THE CORRECT COLORING. IT IS MY GOAL TO MAKE SURE THAT YOUR CUSTOM ORDER FITS CORRECTLY AND IS THE COLOR YOU WANT. WITH GREAT COMMUNICATION YOU WILL RECEIVE A WONDERFUL HANDMADE PIECE FROM RAGHOUSE INTERNATIONAL. Please use discretion and reading all listing information before making your purchase.
Additional Policies and FAQs
Renaissance Marie Ausitn is the sole copyright owner of all photographs, and graphics which may not be used without the expressed written consent of RenaissancEra Photography & Makeup Services. Models are released to RenaissancEra Photography & Makeup Services only. Their name and likeness may not be used by any other persons without the expressed written consent of RenaissancEra Photography & Makeup Services.
PLEASE READ AND UNDERSTAND ALL POLICIES BEFORE PURCHASING. IF YOU HAVE ANY QUESTIONS REGARDING POLICIES AND PURCHASING FEEL FREE TO CONTACT ME AND I WILL BE MORE THAN HAPPY TO HANDLE YOUR QUESTIONS AND/OR CONCERNS.Thanks!
541 S Spring Street
Los Angeles, Ca 90013
raghouseinternational [!at] yahoo.com
Last Updated December 26, 2011