RainbowsAndDolphins

Button art,word art frames,cork art,coasters & more!

Brighouse, United Kingdom

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Thank you for browsing! Please note that items are being despatched as soon as I am able to. Due to the current global status mail is taking longer to arrive at destination than usual. From recent second/standard class despatches it has been noted that UK destined parcels are taking between 3 days and 2 weeks to arrive and international parcels anywhere between 4 and 6 weeks. If you would like an item sending out on a different service please opt for that on checkout. I ask for your understanding and patience at this time. Stay well and stay safe.

Announcement

Last updated on Jun 16, 2020

Thank you for browsing! Please note that items are being despatched as soon as I am able to. Due to the current global status mail is taking longer to arrive at destination than usual. From recent second/standard class despatches it has been noted that UK destined parcels are taking between 3 days and 2 weeks to arrive and international parcels anywhere between 4 and 6 weeks. If you would like an item sending out on a different service please opt for that on checkout. I ask for your understanding and patience at this time. Stay well and stay safe.

Items

150 Sales
 
Kate Dolphin

Contact shop owner

Kate Dolphin

Reviews

Average item review
5 out of 5 stars
(18)
See reviews that mention:
Shipping 4 Customer service 4

About RainbowsAndDolphins

Sales 150
On Etsy since 2015

Shop members

  • Kate Dolphin

    Owner

Shop policies

Last updated on July 8, 2020
If you like any of the items listed but would prefer a different colour or an item personalising then please just let me know.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Should a ready-made item unfortunately arrive in an imperfect state, a refund will be issued upon the item being returned by the buyer at their cost. Refunds will unfortunately not be given for customised orders.
Shipping
Postage will be via Royal Mail 2nd class service unless otherwise requested by the buyer, or if an additional fee has been paid for a premium service.
Additional policies and FAQs
All button-art and word-art frames are bubble-wrapped and shipped in boxes. I use recycled packaging where I can to help the environment. Free gift wrap service also available.
Privacy
Privacy Policy
At Rainbows & Dolphins, we know that privacy and security is a major concern. We
have set out the procedures we use for safeguarding your personal data. Please
read this Privacy Policy carefully and check it occasionally as it could change from
time to time. This privacy policy adheres to the guidance set out by The EU General
Data Protection Regulation (GDPR)
Rainbows & Dolphins’ Privacy Promise
Rainbows & Dolphins are dedicated to safeguarding your privacy online. We will only
collect, store and use your personal information for specific purposes as outlined
below in accordance with GDPR. We use your personal information to support and
develop our connection with you. We will never share your personal data to 3rd
parties unless required by law and your data is always protected. You may contact
Rainbows & Dolphins at any time with any privacy queries or concerns and to see
the personal data you have given us and request modification.
Personal data means any information relating to an identified or identifiable natural
person. This can include name, email address, address, and much more.
Your information
When you purchase products from us, we ask for data such as your name, e-mail
address, billing address, and contact details. Rainbows & Dolphins keeps a record of
this information for tax purposes and for ensuring we fulfil our contract with you.
We share it with nobody, however it is stored on relevant systems such as cloud
systems, Etsy, Social Media, Gmail, Couriers (to pass addresses to), and accounting
systems which are GDPR compliant. If we are required by law to share any
information, we will check with each party concerned to ensure they are happy for
that to happen. An example of this would be if HMRC requested an audit.
We store sensitive data for as long as orders are in progress and customers remain
active clients. Information required for tax and legal requirements are held for 7
years as a requirement by law.
We keep a record of any orders you make from us, so we can help to deal with any
enquiries or problems you may have in the future, and so we can ensure that any
information that we send to you is appropriate. Personal data that we process for any
purpose or purposes shall not be kept for longer than is necessary for that purpose
or those purposes.

When you place an order with Rainbows & Dolphins you will be asked whether you’d
like to consent to us displaying your order as part of our marketing materials. By
giving your consent for us to do this you understand your personal data will be in the
public domain and we assume no responsibility for the usage of this data
subsequently. You may request to have your personal data removed at any time and
we are more than happy to comply within 7 working days.
We keep a record of any e-mail communication you send us, so we can track any
problems or concerns you’ve had.
We may process information you submit to us when you contact us for the purposes
of ensuring we answer your query effectively.
Rainbows & Dolphins kindly request that you do not supply any other person’s
personal data to us, unless required by law or you have their explicit consent to do
so.
How we use your personal data
All the data we gather through communication with you is solely used for processing
your orders correctly and for fulfilling our tax obligations.
Legal Basis for Processing Data
Rainbows & Dolphins’ lawful basis for processing data are:
Legal Obligation – tax purposes.
Contract – customers that place an order with Rainbows & Dolphins.

Requesting Your Information
If you would like to review the data you have provided to us because you feel that
what we presently have on record is incorrect, and/or you would like your data
erased from our records, you can so do by contacting us using the contact details
below.
Under GDPR you have a right to be forgotten, to withdraw your consent, to change
information we hold about you, and to restrict processing.

Rainbows & Dolphins are more than happy to comply with this in accordance with
the law.
How we protect data
You recognise that the Internet is not a 100% secure platform for communication
and, accordingly, we cannot guarantee the security of any data you send to us (or
we send to you) via the Internet. We are not responsible for any damages which you,
or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to safeguard your information. All personal data stored by
us is kept on a server in a secure environment. The computer on which work is
conducted on is password protected, data held in the cloud is password protected
and held on encrypted systems and third-party software have their own security
systems.
The risks of a breach are minimal due to the precautions mentioned above being
taken, and close monitoring is undertaken to ensure security systems are always up
to date. Breaches will be identified, reported, managed, and resolved according to
the ICO guidelines.
How you can help us protect your data
Please bear in mind that whenever you willingly divulge personal data online in
non-protected situations – for example on message forums, through email, or in chat
spaces – that data can be collected and used by others. In short, if you post personal
data online that is accessible to the public, you may receive unsolicited
communications from other parties in return. Also remember to close your browser
window when you have finished using the computer. This is to ensure that others
cannot access your personal data and communications. If you share a computer with
someone else or are using a computer in a public place like a library or Internet café.
We cannot confirm or warrant the security of any data you communicate to us, and
you do so at your own risk. Once we receive your communication, we make our best
effort to ensure its security on our systems.
Further information
If you have questions about your personal data or our privacy policy, please contact
us. To see all the information we have about you, and to correct any inaccuracies,
please write to us.
Changes to privacy policy

We reserve the right to amend our privacy policy, whilst keeping it within all
appropriate legislation and guidelines. We will do all we can to ensure that these
pages show the most up to date information always and may notify you of such
changes by uploading the revised privacy policy on the Rainbows & Dolphins
website.
Contact Information

Kate Dolphin
Rainbows & Dolphins
14 SAGE GROVE
BRIGHOUSE
WEST YORKSHIRE
HD6 3QF
07793123803
dolphinkrafts [!at] gmail.com
The information above can also be used to contact our Data Protection Officer.
Last updated 2018