rainestudios' Shop Policies
Welcome to raine studios. My name is Amy C. Sanders, and I am THRILLED you are here! I also sell jump rings, chainmaille kits, and tools at my supplies shop: http://rainesupplies.etsy.com
Other usernames include: crazymokes, rainesupplies, raine137
I want to make sure the jewelry you purchase is just right for you. If you would like a different length or different findings, contact me and I would be happy to customize to the best of my ability for you.
I am kind of connected to the internet intravenously :) I twitter, blog, post on flickr, ho boy, I am everywhere! Here are just a few:
Sign up for my mailing list and get news of sales and events first!
I accept all major credit cards.
I'm happy to combine shipping from both my supplies shop and my jewelry shop, just drop me a note to let me know to wait until both orders come in, and I will refund any overages.
Please note that I am a one woman shop! All my jewelry is handcrafted with care by me. Orders ship within 3-7 business days. Some items have a longer production time, which is noted in the product description. MANY orders ship MUCH FASTER than 3-7 business days, but from time to time, yes, I do take the full 3-7 business days to ship your order. During peak seasons, my production time may be increased, and it will be noted in the shop announcement on the front page of my shop - if there are any delays to your order I will let you know as soon as possible. If you have a special event that you are working against the clock on, feel free to leave me a note when you check out, or contact me and I'll be happy to let you know your order's expected ship date & see what I can to send it speedily on it's way.
I do offer expedited shipping by request. Contact me and I will revise the listing you would like to purchase to include your chosen shipping.
Please note that if ordering expedited shipping, these times does not include my production time of 3-5 days or more, depending on the item. If you have a birthday, event or other deadline, contact me and I would be happy to see what I can do for you.
I ship worldwide from the US with the exception of some parts of Asia and all of Africa. I'm afraid I have had too many issues with chargebacks and fraud that I no longer ship to Africa.
International customers are also responsible for any duty, taxes or other fees charged by their local customs regulations. I mark all supplies orders as "CRAFT SUPPLIES" and all jewelry orders as "FASHION ACCESSORIES" on international customs forms.
For more information on US customs laws and regulations regarding your country, please view this link from the USPS: http://pe.usps.gov/text/Imm/immctry.htm
This duty calculator may be helpful in understand what, if any, charges you may be responsible for: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
Please note that once the package is out of my hands, I do not have any information on delivery time. I also am not responsible for items damaged or lost once they are in transit. If you have not received your order after the given estimated shipping time, please contact me.
Refunds and Exchanges
I want you to be as thrilled with your jewelry as I am in making it!
If your piece does not meet your expectations when you receive it, please contact me within 3 days of it's arrival. In most cases I am happy to work with you to correct the issue. Returns for store credit will be done on a case by case basis, and must be returned unworn and in it's original packaging. Refunds are entirely at my discretion and may include a 15% restocking fee. Sale items, some custom items, are not returnable.
I am happy to exchange bangles or resize bracelets or necklaces if needed after the gift has been received. Simply ship me the piece to be resized. Include a check or money order for $3 to pay for the return shipping ($5 if you would like priority shipping on it's return trip). Please contact me before returning (so I can watch for it!), and ship in the original gift box in a padded envelope. Unsolicited returns will NOT be accepted. Insurance highly recommended.
Many issues can be avoided by knowing your ring size prior to purchasing a ring. I sell a very handy inexpensive ring sizer for this purpose, or you can be properly sized at any jewelry store. If your purchased ring does not fit, I may be able to resize or remake it for you, but this will be decided on a case by case basis. Depending on the ring, I may charge a fee, and some rings may be one of a kind and unable to be remade/resized. If you have questions about your ring size or the fit of a specific ring, please contact me with your concerns and I will be happy to let you know in advance, how I can work with you if it happens that it does not fit properly.
WILL MY YIN-YANG/OXIDIZED PIECE STAY THIS WAY FOREVER?
To create my signature Yin Yang pieces, I take half of the sterling silver rings and oxidize them until they are black. Oxidation is what happens over time to sterling silver, I just hurry it along with a chemical process. Then I polish the blackened rings until they are shiny, and use them along with shiny sterling silver rings to create this black and white yin yang look.
The oxidation WILL rub off over time. The black is a surface layer of oxides, which will rub off where it touches your skin and stay dark in the recesses that do not touch your skin, showing highlights of bright silver and lowlights of dark silver. The patina will change as the piece ages, making your piece unique to you, and growing more beautiful with wear!
If after time, you prefer the original treatment, I do offer a re-finishing service for the Yin Yang/oxidized pieces for a small fee, depending on the piece. If you are interested in this service, contact me and we can work out the details.
Additional Policies and FAQs
MEASURING FOR A BRACELET:
Measure with a flexible tape measure to get your wrist measurement. You can do this with a strip of paper or string if you need to, mark where the ends meet, and then measure between the marks on a normal ruler.
Take your wrist measurement and add about 1 inch, depending on the bracelet. A thin weighted bracelet, such as the 20 gauge byzantine, or jens pind, would only need 1 inch, while the chunky 12 or 14 gauge bracelets might need about 1 1/2 inches. If in doubt, leave your exact wrist measurement in the comments when you checkout and I will size it appropriately. Let me know that it is your wrist measurement, and not your bracelet length.
Here's a printable paper ruler you can use! (make sure it prints at 100%, NO SCALING!)
MEASURING FOR A BANGLE:
Here is the easiest method to measure for a bangle.
Close your fingers together and bring your thumb to your little finger, just as you would when you slide a bangle over your hand.
Use a flexible measuring tape, string, or strip of paper and wrap it snugly around your hand at the widest point. Then measure the string/paper with a ruler. This is the circumference of your hand.
Choose your size from the chart below -- if you are in the middle, always round UP, never down, or your bangle will not fit over your hand.
Circumference Diameter Size
2 3/8 inches 7 1/2 inches Small
2 5/8 inches 8 1/4 inches Medium
2 7/8 inches 9 inches Large
If you would like, I can make a bangle custom sized for you, simply leave your HAND CIRCUMFERENCE IN CENTIMETERS in the comment box when you checkout, and I will custom size the bracelet for you.
Here's a printable paper ruler you can use! (make sure it prints at 100%, NO SCALING!
I love to work on custom orders. If you would like something custom made for you, just let me know!
Any item can be customized to your liking. If you'd like a different length, clasp, finding, color -- simply leave a note to seller when you check out, or start a "convo" with me and I would be happy to customize your piece exactly for you!
Wholesale orders welcome! For more information, please contact me at amy (at) raine.net or through the etsy convo system.
Thank you so much for visiting raine studios!
Amy C. Sanders
Last Updated January 11, 2015