Rainnua Art Pendant Shop
rainnua's Shop Policies
Welcome to the Rainnua Shop, and thank you for stopping by. Please review this page for up-to-date information on shipping, processing, and availability.
Emails are answered during regular business hours Monday - Friday except national holidays. Please see the shipping policy section below for more details on shipping and processing time.
Payments are accepted via Paypal or Etsy Direct Checkout using your credit or debit card. I try my best to be easy to work with so please email me if you need anything.
All products are either made to order or custom. Generally "made to order" takes 2-5 business days to complete the item and ship, "custom" usually takes 2-10 business days to complete and ship. Custom work varies because after purchase you will be sent a mockup of the design to approve or request adjustments. Once the final mockup is approved the piece is made and shipped. I always send mockups for custom work via the Etsy messaging system or regular email so please be sure to watch your inbox for a notification. When receiving a message on Etsy a notification will be sent to the email address on file with your Etsy account. Custom orders are items such as custom photo necklaces, name necklaces, and word necklaces. Once the final mockup is approved via email and you are happy it will take 2-5 business days to make and ship.
Shipments are made Monday - Friday except national holidays. All shipments require a shipping confirmation tracking number. Please contact me in advance for a quote if you would like insurance or have any special shipping request.
HOLIDAY RUSH: Please note that during holiday rush (November, December, January) processing time to make and ship orders can change daily due to the high volume of sales and the handmade nature of my products. Up-to-date processing times are displayed on each listing "Shipping & Policies" tab as well as the checkout page where it says, "Ready to ship in X-X business days".
International clients welcome! Please check with your local post office or customs office to find out customs tariff and taxes for your country. For all shipments made outside of the USA note that it can take 2-5 weeks for delivery.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
If you need something sooner, please contact me to see if I can make arrangements, and I will be happy to accommodate you!
Refunds and Exchanges
Please contact me if you are not satisfied with your purchase so we can come to a happy solution. Convo or email me at jenni.otoole [!at] gmail.com upon receipt of package so that I can resolve it quickly. Your satisfaction is very important to me, and will gladly work with you to find a solution. Unfortunately, I cannot refund the cost of shipping if your purchase has already been shipped.
Refunds, returns, or exchanges need to be arranged within 120 days of delivery.
Additional Policies and FAQs
Wholesale orders welcome! Contact me directly on Etsy or at jenni.otoole [!at] gmail.com to learn more.
Last Updated November 24, 2014