RandomRompers

Random Rompers Apparel

RandomRompers is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

RandomRompers is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on August 27, 2020
Welcome to Random Rompers Apparel!
Each listing you see in my shop is for the fabric featured in that listing. Inside each listing you will see drop down menus to choose the style you want to order and the size you want to order.
1. Please view each description to see the fabric type and any special notes.
2. Please fill out the personalize box with the information asked for.
3. Long sleeves, snaps and G-tube openings are add on's and will only be added if you purchase the link in the description of every listing.
4. The Style and Sizes listing is also linked in every products description there you will find every size chart as well as photos of what each style in the style menu is referring to.
5. If any special requests need to be made please message me before ordering.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I want you to be completely happy with your order. Claims for refund, exchange, credit etc... must notify me within 7 days of the delivery confirmation date to be accepted. What problem can be refunded or credited:

1. Construction problems: all items are hand made by me so occasionally sewing mistakes are made. if you find anything wrong I can make it right doing 1 of following 3 ways
1. I can credit you 1/2 the price for the romper and explain to you easy fixes which can usually be done with a needle and thread.
2. I can fix the romper for you. I can send you a return label and envelope for you to send the romper back to me so I can quickly fix and return to you, normally within 2-5 days of receiving the romper.
3. You can return the romper for a refund. If you choose the return the romper, I will cover the return shipping (USA domestic only) and send the refund after the romper has been received. NOTE: the romper must not be washed, stained, or damaged in anyway (other than the issue you are returning the romper for) to qualify for a refund.

What will NOT to refunded or credited:
1. Choosing the wrong size. There is a link to the size chart for you to view in every listing. If you are in question please ask before purchase. If you order the wrong size and you notice before the item is in process of being made I can change it. If it is after the item is in process or mailed that will not be exchanged, refunded or credited
2. Choosing the wrong style. There is a style guide link in each listing and if you have questions please ask. If you order the wrong style and notice before the item is in process of being made I can change it. If it is after the item is in process or mailed that will not be exchanged, refunded or credited.
3. Color or fabric. I always make sure to mention the fabrics content and weight and also if the color is something other then the picture shows.
4. Items with Snap or G-tube opening add on's are strictly no returns or refunds

INTERNATIONAL ORDERS ARE STRICTLY NO REFUNDS, NO EXCHANGES
Payment
1. All payments are processed through Etsy.
2. Cancellations will not be allowed if the fabric has already been cut. if a cancellation is accepted I will refund you in 5 or less business days.
3. If coupon codes are used incorrectly the whole order can be cancelled without notice. A refund will be sent.

COUPON CODE RULES
1. Codes cannot be combined. You can only apply one code to an order.
2. If you forget to use a code the code cannot then be reapplied to the order. Please be sure to make sure you have everything correct before checking out.
3. Brand rep and Brand Enthusiast codes can only be used by the rep they were given to, for rompers purchased for themselves. any violation of that will result in the order being cancelled and code disabled.
Shipping
TURN AROUND TIME and SHIPPING COSTS
Turn around time from order date to shipment date is currently 4 weeks
1. Domestic USA, IS FREE
2. Canada Shipping, starts at FREE and increases weight
3. World wide shipping starts at $7.50 and increases with the amount of rompers ordered.

SHIPPING UPGRADES available upon request

SHIPPING POLICY
Shipments are sent through USPS first call mail. You will receive a tracking number once the order is shipped. I AM NOT RESPONSIBLE FOR LOST OR STOLEN MAIL, MAIL THAT IS NOT DELIVERED DUE TO INCORRECT ADDRESS, OR ANY OTHER MAILING MISTAKES ONCE THE ROMPERS ARE AT THE POST OFFICE.

RETURNED TO SENDER ITEMS, I will message you and let you know its returned to me. You will now be responsible for the shipping charge usually around $3-$7

INTERNATIONAL MAIL
I have tried to calculate the shipping cost correctly, if the final cost of shipping is $2.00 or more over what you originally paid I will invoice you for the remaining balance. The order will not be sent without the remaining balance being paid. WE DO NOT COVER ANY CUSTOMS/VAT COST AND ARE NOT RESPONSIBLE FOR HOW LONG OR IF CUSTOMS HOLDS THE PACKAGE. INTERNATIONAL ORDERS ARE FINAL, NO REFUNDS OR EXCHANGES. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MAIL, MAIL THAT IS NOT DELIVERED DUE TO INCORRECT ADDRESS, OR ANY OTHER MAILING MISTAKES ONCE THE ROMPERS ARE AT THE POST OFFICE.
Additional policies and FAQs
WASH BY HAND OR MACHINE WASH IN COLD WATER AND LAY FLAT TO DRY
Items are NOT intended as sleepwear.
If you have any problems or concerns please let us know ASAP.
Custom orders are normally not permitted