Anonymous on Jan 5, 2011
Thanks! Really cute and well-made. Sorry I'm late with feedback, I've been travelling.
Anonymous on Nov 12, 2010
Accepted payment methods
There are no additional shipping fees when you order multiple Ratgirl items. That means you pay a flat shipping rate depending on the country the parcel is being shipped to.
to a Canadian address: $2 flat
to a U.S. address: $3 flat
to anywhere else: $5 flat
In order to keep shipping costs as low as possible, these shipping rates DO NOT include tracking or insurance. As a result, I cannot be responsible for items lost in the mail. That being said, I have never had difficulty with items being lost so I do feel comfortable with this low-cost method of shipping. If you would like to add tracking & insurance, please contact me before purchasing. ~~For U.S. destinations, tracking & insurance will often run about $13-18.~~
Because Ratgirl items are being sent from Canada, orders sent to a Canadian address should arrive within 1-1.5 weeks, to a U.S. address within 1-3 weeks, to any other country expect up to 6 weeks. Of course, items often arrive sooner but you should be aware of potential delays that may occur due to delays at customs. If you need your items sooner, let me know and I'll check into faster shipping methods for you.
Ratgirl is not responsible for any additional duty or tax charges that your country may charge.
All jewellery is sent in an air-tight resealable bag to prevent sterling silver items from tarnishing. The bag is then wrapped flat in tissue and sent in a bubble mailer (envelope).
Refunds and Exchanges
If for any reason you are unhappy with your purchase, please contact Ratgirl within 7 days of receiving your order. Your purchase price (minus shipping costs) will be refunded once items are received in original condition.
Additional policies and FAQs
* Because all items are hand-drawn, avoid immersing jewellery in water. These pieces are water-resistant but not waterproof.
* Wear hand-drawn side against skin, smooth side facing out.
* Store sterling silver and gold plated jewellery in resealable bag (provided with purchase) when not wearing. This will prevent tarnishing due to air exposure.
* Use damp or soft dry cloth to clean the smooth (not hand-drawn) surface of the jewellery.
* While Ratgirl jewellery and accessories make great gifts for children, please keep in mind that they are NOT RECOMMENDED for children under 3 years of age (or older, who tend to put things in their mouth) due to small parts which may pose a choking hazzard.
---Thank you so much for choosing Ratgirl! Every piece is absolutely made with love by me (Krissy) from start to finish.---
Hooray for handmade! :)