rattyoldpuppet

Porcelain Jewelry, Buttons, Charms, Creative Journals

Toronto, Canada

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rattyoldpuppet

Reviews

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Shipping 9 Customer service 5

Shop policies

Last updated on February 3, 2011
Everything in my shop is made by me from start to finish. My prices accurately reflect the cost of materials and the time I put into making the item (I probably underestimate the latter).

Accepted payment methods

Paypal
Returns and exchanges
I cannot offer refunds or exchanges at this time.

Exceptions include problems with shipping and the receipt of damaged items (see shipping policies).

Please note that hand-made items , although made with care and affection, may carry slight imperfections. I try to photograph my items so you can get a clear idea of what you are purchasing.
However, as every situation is different, it won't hurt to send me a message. Maybe I can help.
Payment
Please pay within 5 days of purchasing. The sooner I receive payment the sooner I can mail your package.

Currency:
Etsy Prices are in American Dollars.
Shipping
The Canada Post option I use is called a "light packet" for anything under 2cm thick. If it is just a smidge too big it can cost 2-3 times as much. Thus everything I make can fit through that slot. The price of a light packet also doubles above 100g.

This I why I can't combine shipping costs for some items. If you are overcharged for shipping by more than $0.75 US I will refund you.

Canada Post does not offer insurance on a "light package" so neither can I.

Light Packets are shipped by air.

If there is a problem with your order, please convo me. If a package is lost during shipping, I will either replace the item with something similar or refund your money as you wish.

Local Pickup: Yes, I can accommodate this. I am often around St. George Station, or OCAD. Please convo. I will meet you in a cafe or other public place.
Additional policies and FAQs
I make my items in a smoke-free environment.

I do have a cat in both my home (Millie) and my studio (Pushkin). They are invariably attracted to what I'm doing. But I DO NOT let them roll around on the merchandise. I keep things tucked away and wrapped up.

Gifts:
I will gift-wrap items and send them to an alternate (giftee) address. I will even include a personal message from you.
Currently, this is a free service. If you want anything elaborate/custom/extraordinary we may have to work out a price.
Please convo me before you purchase the item as the shipping charges may also be different.


Custom Orders: I can only do custom orders on items similar to the ones I sell. Even then I might have run out of a particular material.
Please note that there might be an increase in cost for production and/or shipping.

For example, I could make a fatter notebook, however it may not fit the dimensions necessary for shipping as a light packet (as explained above) and so the shipping would be more expensive.