Announcement My shop is now closed. Thank you to all my buyers who helped me clean out my shop in record time. I will be getting to your sale refunds and mailing everything off on Sunday and Monday this week. Thanks again!
My shop is now closed. Thank you to all my buyers who helped me clean out my shop in record time. I will be getting to your sale refunds and mailing everything off on Sunday and Monday this week. Thanks again!
Anonymous on Mar 14, 2011
I love this seller! She is very kind and wonderful to work with!
Anonymous on Feb 21, 2011
I am more than happy to gift wrap an item for you should you wnat to send it as a gift to someone special. I will gladly accompany it with a hand-written card and send it to you or the desired recipient. Please just let me know what you would like, including any personal message, in the box marked: "message to seller".
The size of my matryoshka dolls is approximately 6"x4" (14x10cm). Some have ribbon loops for hanging and others do not. The individual listings give such details.
Accepted payment methods
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Payment must be made in full and have cleared before the item is shipped.
If you are having any issues with PayPal, please do not hesitate to contact me and I will attempt to assist you in anyway that I can.
* * * * N O N - P A Y M E N T * * * *
If you purchase something and change your mind before paying please let me know and I will cancel the transaction. I will NOT leave negative feedback for canceled transactions.
If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact me. I will work with you to accommodate your needs.
I appreciate immeadiate payment, but please let me know if you wouldd prefer to pay later as I will be happy to reserve items for you in my shop.
If no payment is made after 5 days, and I haven't heard from you, I'll re-list the item.
If your Etsy and PayPal address differ, please let me know in the “message to seller” note during checkout where you would like the order sent.
I combine shipping on multiple purchases from Ravenhill as indicated on the shipping price.
I try to mail your order out to you as soon as possible, often withing a day or two of receiving the order, but sometimes it might be up to 4 days after receipt of order.
The speed of the postal service to other European countries varies a great deal. Sometimes items arrive within 10 days and other times it can take much longer. Typically, it seems to take about 10 days to 3 weeks to arrive at other destinations, but has taken even longer than that on occasion.
If an item hasn't arrived after 4 weeks then please let me know. I will cosider it lost then and either refund your money or remake your order.
Refunds and Exchanges
If for any reason you are not happy with your item I hope you would please let me know. I want you to be happy with your Ravenhill purchase and if you are not I would really like to know about it and make it right.
Additional policies and FAQs
Want to give something from Ravenhill but don't know what? I am happy to provide gift certificates for any dollar value, either as a physical certificate or as an e-certificate. Just ask!
If you have any questions about any of my items or policies please do not hesitate to contact me.
All designs and photographic images in this shop are the property of Ravenhill. Please ask me first if you would like to use them. Thank you.
My Flickr: http://www.flickr.com/photos/15740360@N03/
My Blog: http://ravenhill.typepad.com/