rayela

I accept returns on any purchase for any reason. I believe not seeing the item right in front of you is the downside of buying/selling online, so I am happy to take things back that do not fulfill your expectations. I have had very few returns over the years and I work hard on photos and descriptions in order to describe the item as best as possible.

Returns must be done within 3 days of item receipt. I refund the purchase, but not shipping.

Most of my items are textiles, so there is no real concern for damage during shipping. If an item is lost, we will follow the post office's tracking procedures (a long and harrowing process) and they issue the refund. Fortunately, this has been a rare happening in my experience. The post office will not initiate any tracking until after one month after the item was posted, so patience is required.

I prefer Pay Pal.

I ship world wide and offer free shipping on purchases in the US over $100. Multiple purchases are combined into one shipment.

Etsy has a system during the listing process where we have to estimate how much an item will cost in shipping if purchased with another item. This can be difficult given that I have a range of sizes and weights that could end up in a mix very different from the amount quoted. I refund the difference if it is over $.50 and often cover the expense if it's more than what was estimated, but every now and then, it might be too big of a difference. I can fit lots of the smaller items into a flat rate envelope, but on larger pieces, it would be best to ask about shipping if the total will be under $100.

International customers- I've had to revise this free shipping offer on heavier items- but I'll cover $10 per $100 spent on shipping.

Prices are quoted for USPS flat rate envelopes or priority mail, but I can ship snail mail if preferred. I use simple packaging, recycling when possible. I use Pay Pal's shipping services which provides a bar code and excellent tracking services, so I normally do not recommend insurance and confirmation, but can include it if requested. Customer pays for the extras.

International customers, we are not allowed to describe our packages as "gifts". I know it decreases your customs fees, but other sellers have gotten into trouble for that, so it's really not a good idea.

Tight budget? I've made a payment plan that has worked out well with a couple of customers. I'm willing to do this for purchases over $100.

Can't do consignment. Sorry. Prices on Etsy are already close to wholesale, but I can give further discounts for volume purchases.