RebeccaAndRobin

If you receive an item that has been damaged in any way or the shipment becomes lost, please contact me asap. I will gladly issue a refund minus the cost of the fabric . I cannot replace ready-to ship items. If the item is made-to-order, I can make another pillow for you using the same or similar fabrics depending on availability of yardage.

Direct Checkout, PayPal/credit card, money order or cashier's check. I would appreciate being notified asap if you wish to cancel an order.

I ship via USPS. I provide buyers with a tracking confirmation number. All items are shipped upon receipt of full payment. Shipping costs include delivery confirmation. Delivery times are 2-3 days for domestic orders, worldwide 1-2 weeks, though it can take more or less time. Buyers are responsible for any related international customs fees. I offer shipping upgrades for domestic and international orders via USPS Priority Mail. Express mail rates are too prohibitive. I will gladly refund the difference if the actual postage is less than stated in the listing for regular mail.

All items currently available for purchase in my shop are one-of-a-kind. I cannot offer my pillows and wall hangings in different sizes since I do not stock extra fabric yardage. My prices reflect the individually hand-crafted quality, expert workmanship, loving attention to detail, unique design and service that you can only get from a local small business.

A note about custom orders:
I welcome the opportunity to make special custom orders. If you would like an item in a particular style or color, please contact me. Prices are based on retail cost of materials and supplies plus labor. If you see something in my shop that you like, but need it in a different color or pattern, I can try to duplicate the one-off design and look of the original as closely as possible, however, due to the individual hand-crafted nature of my work, there will be slight variations. As I do not stock extra yardage of anything in my shop, I will try to find a similar fabric for your project. Once the details are worked out, I will calculate and confirm the price with you prior to posting your private listing for purchase. I will begin working on your item upon receipt of full payment.

Please read all item descriptions carefully before ordering, especially measurements to avoid any misunderstanding.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

I. Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, mailing address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

II. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

III. Information Sharing and Disclosure
Information about my customers is important to my business. However, I will not share your personal information, with the following exceptions only:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or othe

IV. Retention of Personal Information Data
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 3 years.

V. Your Rights Regarding the Use of Your Personal Information
If you reside in certain countries and territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

VI. How to Contact Me
For purposes of EU data protection law, I, Robin Larido, am the data controller of your personal information. If you have any questions or concerns, you may contact me at robinl5648 [!at] optonline.net. Alternately, you may mail me at:
Robin Larido, 48 Scenic Circle, Croton-on-Hudson, NY, USA