rebourne's Shop Policies
Thank you for shopping Rebourne Clothing. I want to provide you with beautiful, eco-friendly, and convenient items to help your family be as green as possible.
I accept credit cards and PayPal, as well as e-checks.
WITHIN THE US: All items are shipped First Class and include tracking and delivery confirmation (2-5 days shipping time). Orders heavier than 13 ounces will ship via USPS Priority Mail or Parcel Mail.
INTERNATIONAL: Items are shipped First Class Parcel but tracking is not available. Shipping time is typically 5-10 days, but can be up to 3 weeks or more. International buyers are responsible for customs fees. I will not falsify customs forms to prevent charges to you: that is illegal.
LOSS/DAMAGE: Rebourne is not responsible for any items lost or damaged in shipment.
WHEN? I ship orders on Tuesdays and Saturdays (early in the morning). In-stock items will ship on the next Tuesday or Saturday after your order; custom orders ship within the lead time posted in the listing. Please contact me if you need your order shipped more quickly.
Custom orders have longer production times (usually around a week). If you are having your items lanolized, that will add 1-4 days to your production time or handling time.
ADDRESS: I use Etsy to create shipping labels. Please enter the correct 'ship to' address in your order at checkout.
I can ship to a gift recipient if requested (and send a gift note free of charge). Please note that in your 'notes to seller' at checkout!
Please contact me if you have any special shipping request! I can usually accommodate them. That does not influence the production time, but I can ship items via priority or express mail if you need the item earlier.
Refunds and Exchanges
If you believe one of my items was, or is, malfunctioning under its intended use as a result of poor craftsmanship, please "conversation" me so we can arrange an exchange or refund your money.
If you decide that the item is not what you wanted or is the wrong size, you must ship it back at your expense within 5 days, unused, unwashed, for a refund. There will be a 10% restocking fee. The refund will be issued once I receive the item in its original state. Please measure your child carefully over their largest diaper to avoid this, and please read all item description details so that you understand my one of a kind products.
Cloth Diaper and Cover Policies:
Snaps are guaranteed for 90 days from purchase. Should you require a repair, you are responsible for shipping fees to me. All attempts will be made to make repairs as non-invasive as possible. However, it may be necessary to take out a seam or repair a snap that results in an unhidden snap. All seams will be finished as professionally as possible.
If the repair is required as a result of a sewing or craftsmanship, I will cover shipping costs.
Additional Policies and FAQs
I am not accepting review/giveaway request at this time.
I am not accepting wholesale requests at this time. Please convo me if you'd like to be placed on my waiting list.
Rebourne by Margaret Duffy
Philadelphia, PA, USA
Last Updated September 18, 2013