redapplescotland

Hello gorgeous! Welcome to RedApple

Glasgow, United Kingdom On Etsy since 2012

1,779 Sales | 5 out of 5 stars

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Buyers bought gifts from this shop and gave them 5-star reviews!

redapplescotland

Hello gorgeous! Welcome to RedApple

Glasgow, United Kingdom | 1,779 Sales

Shop owner

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Announcement    Handmade in Glasgow, Scotland
As seen on the cover of UK Handmade
List of UK Stockists - www.redapplehandmade.co.uk/stockists

Announcement

Last updated on Sep 7, 2020

Handmade in Glasgow, Scotland
As seen on the cover of UK Handmade
List of UK Stockists - www.redapplehandmade.co.uk/stockists

Items

1779 Sales
 

All Items

Al

Contact shop owner

Al

Read reviews that mention

quality 33 shipping 56 customer service 31

About redapplescotland

Sales 1,779
On Etsy since 2012

As seen on the cover of UK Handmade Summer Showcase

RedApple is the home of the original Crescent and Orrery collections - galaxies inspired by Glasgow's very own Orrery on display in Kelvingrove Museum, hand built by John Fulton. The Milky Way is by far our best galaxy!
Our founder is a Glasgow girl and as such is influenced too by its architecture - strong clean lined geometrics with a romantic edge. Steering clear of the mass produced, each RedApple piece is a one of a kind - handmade in our Glasgow studio.
In addition to our eco resin, sustainable materials and recycled pigments (which are diverted from land and ocean disposal) we specialise in products for sensitive ears. Oh and yes- our pressed flowers are real - hand picked too! 🍎

Shop policies

Last updated on May 1, 2020
Hello gorgeous!

Welcome to RedApple Handmade. We are based in Glasgow, Scotland. Please read the information below to familiarize yourself with our policies before purchasing. If you have any questions feel free to send a message.

Thank you!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Every effort is made to list and represent each item accurately. Measurements and shipping terms are available in each listing.
We hope you don't ever want or have to return anything- but if this arises - please message beforehand*.

Pierced earrings are not returnable for hygiene reasons- this does not affect your statutory rights.

Exchanges are not accepted
Custom orders are non returnable
Sale items are non returnable

Items are handmade so variation is inevitable and our eco resin never reacts the same way twice - especially with the introduction of natural pigments/flowers.

*Returns made without prior notification may not be processed. Product(s) must be returned UNWORN and in the same condition/packaging as it was received. Return shipping charges are payable by buyer and are non-refundable. In the case of refund - this will be issued when returned items are received. We are not liable for the loss/damage or delay of returned items - for this reason it is advisable to return using a signed, tracked and insured service (valid for the initial cost of the ordered item). Please note - returns are not accepted for reasons relating to late delivery/customs fees or other exceptions as listed.

In case of receiving damaged* item - please contact us directly, though Etsy messaging with photographs. You may return the item (you will be compensated* for shipping costs but only with a valid receipt) and we will either replace or issue a refund - buyers choice.

*variations due to nature (i.e. flowers) or handmade variations are not included in 'damage'.
Shipping
Unless Royal Mail Special Delivery is selected and paid for in your basket, your order will be posted free via standard (not tracked) Royal Mail 2nd Class for orders under £29.
Orders £30+ are sent free by 2nd class Recorded


***Please note processing times on each listing (this is the time it takes to make your order before posting) - these may vary depending on time of year/pieces available. Whilst every endeavour is made to complete your order in a timely manner- comments made in special instructions at the time of payment may not be fulfilled. If you have a specific request please contact us BEFOREHAND to see if your request is possible ***

2nd class - RM aim to delivery in 2-3 working days - though their T&Cs state 2nd class mail can take up to 13 days to deliver - particularly at busy periods (public holidays/Christmas/New Year/Easter etc). If your item is for a specific date regardless of UK location - please upgrade to Special Delivery. RedApple is not responsible for any delays. Recorded and Special Delivery methods require a signature.

Orders are shipped Mondays, Wednesdays and Fridays.
There will be no receipt included in the package. You will receive a message letting you know your order is on its way.

**Please make sure you enter the correct and accurate DELIVERY name and address as postage labels are printed directly according to your information entry. We realise mistakes can be made but we may ask you to repurchase with the correct name and address on checkout. No alterations can be made after an item is posted. If a parcel is returned due to an incorrect address/addressee unknown you will need to pay for shipping for the second attempt. If the parcel is refused we reserve the right not to refund until the item is back with us.**


INTERNATIONAL SHIPPING:

We use Royal Mail Tracked and Signed.

Delivery times are approximate and will vary according to your location/customs and time of year. Could be more, could be less but each parcel is trackable* at almost every stage of it's journey.

Europe: 1-2 weeks
North America: 1-2 weeks
Australia, New Zealand and Oceania: 3 weeks

Counted days don't include weekends. Please note that RedApple is not responsible for postal delays/customs delays or any customs charges or taxes.

**Please note processing times on each listing (this is the time it takes to make your order before posting) - these may vary depending on time of year/pieces available. Whilst every endeavour is made to complete your order in a timely manner- comments made in special instructions at the time of payment may not be fulfilled. If you have a specific request please contact us BEFOREHAND to see if your request is possible **

Orders are shipped Monday, Wednesdays and Fridays.
There will be no receipt included inside the package. You will receive a message letting you know your order is on its way.

**Please make sure you enter the correct and accurate DELIVERY name and address as postage labels are printed directly according to your information entry. We realise mistakes can be made but we may ask you to repurchase with the correct name and address on checkout. No alterations can be made after an item is posted. If a parcel is returned due to an incorrect address/addressee unknown you will need to pay for shipping for the second attempt. If the parcel is refused and returned to us, we reserve the right not to refund until the item is back with us.**
Additional policies and FAQs
Care Instructions -
Please handle with care. As with pearls - jewellery should be the last thing you put on and the first thing you remove. Jewellery should be stored in a clean, dry place and removed when showering or swimming. Please keep your lovely lotions and potions away. The use of chemical cleaners and wipes is not advisable as this may damage the surface of the eco resin and the delicately hand applied patina (where applicable). Most metals tarnish- this is a natural occurrence and varies in depth and speed from person to person. To prolong oxidisation, store in a cool, dry place or in an airtight bag.

Wholesale available on selected items - please message for details