Accepted payment methods
Returns and exchanges
If you have purchased a bath/body product we only accept returns on UNOPENED and SEALED product due to health code regulations.
If you have purchased a keychain and it breaks within 30 days you have the option of returning it for repair at no charge. We will even pay for you to ship it back to us. We do not offer monetary refunds on keychains because we craft these to hold up to normal daily use and cannot be responsible for the treatment they receive while in your possession.
We do not refund for spelled items as the majority of the cost for those items is in the time and ingredients needed for spell casting. Much like you wouldn't ask a lawyer for a refund even though they lost the case, you shouldn't ask a caster either! Some spell ingredients can be expensive....
Tarot and rune readings are non refundable because of the nature of the product.
No refunds shall be processed until the product is returned to us.
WE DO SHIP INTERNATIONALLY HOWEVER:
Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be, should they occur, and Red Dragon Apothocary is not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees. Please do not ask me to lie and mark your order as a gift to avoid customs - in the US: Any person who knowingly submits false or misleading export information through the Shippers Export Declaration (SED) (or any successor document) shall be subject to a fine not to exceed $10,000 per violation or imprisonment for not more than 5 years, or both. Source: U.S. Code: Title 13 : Section 305. In addition, in some countries they also hold the BUYER responsible and not only could you be fined but the items confiscated. This policy is just as much to protect YOU as it is ME. Thank you for understanding!
Additional policies and FAQs
We are happy to custom make items for you. If you are looking for a color scheme/theme for a keychain and we do not currently have it listed, please email us and we will create a listing just for you! We can also put together gift baskets and we also offer gift certificates.
For wedding or party favors please be sure to allow a minimum of two weeks before your event when ordering. This allows ample time for creation, wrapping and shipping of what is often orders of between 50-300 favor size soap bars. If you need them faster, a rush fee of $25 will apply. Custom orders require payment in full BEFORE we start on your order. Custom order fees are non refundable.
We also offer gift wrapping for an additional fee