RedKnitCo

As all Red Knit Co. goods are custom made to order, unfortunately refunds will not be issued.

If your Red Knit Co. item arrives to you damaged while in transport to you, please contact me as soon as possible, with a photo of the damage, and we can sort it all out.

As customer service is one of my highest priorities, please do not hesitate to get in touch should you have any questions or concerns about your order!

All Canadian orders are subject to Federal and Provincial taxes (ranging from 5% to 15% within Canada) and will be added upon cart checkout. Orders shipped outside of Canada, to the United States and Internationally, are not subject to Canadian taxes HOWEVER, depending on your state or country, Etsy may collect state taxes or VAT and that will be added onto your order (and that I do not keep or collect). That additional cost cannot be refunded by me, and will be indicated in your order simply as "taxes". GO TO https://help.etsy.com/hc/en-us/articles/360000343968?segment=selling for tax rates that Etsy collects.

PLEASE EXPECT SOME DELAYS DUE TO COVID-19. We ship out your orders as soon as we can, but once we've mailed it, we cannot do much but wait. THANKS FOR UNDERSTANDING! :)

SHIPPING WITHIN CANADA is via Canada Post Lettermail service (for oversized items). This is the most affordable way to ship within Canada, saving you more!
Canada Post standards for Lettermail is as follows:
Local (within the Winnipeg city limits) - 2 business days
Provincial (within Manitoba) - 3 to 6 business days
National (within Canada) - 4 to 8 business days
(These are estimates, not a guarantee.)


Tracking is NOT available with Lettermail service. If you would prefer to have it shipped quicker, with tracking, please contact me directly to upgrade your shipping to Expedited service via Canada post.



SHIPPING TO THE USA is via Canada Post Letter-post service (for smaller items) and Canada Post USA Air (for hats and cowls). This is the most affordable way to ship from Canada to the USA, saving you more!
Canada Post standards for Letter-post/USA Air is 5 to 10 business days, NOT including time going through customs, which can hold your item up for up to an additional 7-14 business days, so up to 20 business days.
(This is an estimate, not a guarantee.)

Tracking is NOT available with Letter-post/USA Air service. If you would prefer to have it shipped quicker, with tracking, please contact me directly to upgrade your shipping to Expedited/Tracked Packet service via Canada post (for approximately $10 more!).



SHIPPING INTERNATIONALLY is via Canada Post Letter-post service (for smaller items) and Canada Post International Air (for hats and cowls). This is the most affordable way to ship from Canada internationally, saving you more!
Canada Post standards for Letter-post is 4 to 7 business days, NOT including time going through customs, which can hold your item up for up to an additional 7-21 business days, so up to 28 business days.
(This is an estimate, not a guarantee.)

Tracking is NOT available with Letter-post service. If you would prefer to have it shipped quicker, with tracking, please contact me directly to upgrade your shipping to Expedited service via Canada post.

All Red Knit Co. items are made in a smoke free, pet-free environment. We certainly understand and sympathize that people do have allergies (Coralee's boyfriend is pretty much allergic to everything; cats, wool, down duvets!) so all precautions are taken to ensure your item arrives without any issue.

If you see something that you like but need it in specific colour or sized to a specific age, get in touch! Custom orders are absolutely welcome!