Felt and textile jewellery handmade in Melbourne

Melbourne, Australia

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Shop policies

Last updated on May 10, 2022

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red suede kitten provides helpful and informative customer service. Please contact the shop if you have any questions at all before your purchase, or if you need clarification of any of the policies listed here.

Accepted payment methods


Returns & exchanges

See item details for return and exchange eligibility.


At this time red suede kitten only accepts PayPal for payment - it's a secure and reliable option for both parties.


Prices quoted are for regular mail (Australia) and airmail (overseas). All items are shipped by Australia Post. Please note that insurance and tracking are not available on these services.

Upgrades to express or registered mail are available, for those wanting speedy or more traceable delivery. If you would like to upgrade, please ask for a postage quote before making your purchase and we will calculate the exact cost for you. Items are posted within 2 working days from when your payment clears.

Please note that PayPal payments can take several days to clear, depending on your account type and payment method. Thankyou!

Items will be well protected and packaged. Recycled materials (post packs, bubble wrap etc) may be used to package your item. I can't stand wasting such things and it's good for the planet!

International buyers are responsible for any customs fees and/or additional taxes that may be charged in your country.

Additional policies and FAQs

red suede kitten is very happy to create custom orders. All Felt Clouds are available in either brooch or necklace form and in a range of colours. If you can't see quite the piece you're after, please ask, as I'd be happy to make it for you. Each piece is unique, due to the making process, so please be aware that I won't be able to make a carbon-copy for you!

More unusual pieces can be created too - the Lorikeet Felt Cuff is an example of a one-off piece created from hand rolled felt.

red suede kitten is also open to wholesale and bulk order requests.

Items can be gift wrapped and tagged and sent to the recipient - please ask in advance if you would like this free service, and don't forget to provide the recipient's name and address details and any message you'd like on your gift!

Please note that red suede kitten jewellery is made from 100% merino wool felt. This may cause allergies in particularly wool-sensitive people. However, the backs of all felt pieces are covered with felt sheet (this is either 100% synthetic or a wool/synthetic blend) - this means that the felt will not itch your skin so much if you do happen to be sensitive (and if you buy a necklace to wear). Somewhat ironically, red suede kitten's designer/maker has always been sensitive to wool, but finds this jewellery easy to wear and completely itch-free on her skin!

red suede kitten items come from a smoke-free home. For those who are particularly allergic to animals, we do, however, have a resident cat. (This might not come as a surprise, given the name of the store!)