Once an item has been purchased, please pay for your item through Paypal or Direct Check Out. If you pay with an echeck via paypal, your item will ship when the echeck clears.

All of the jewelry items are designed and hand made by me, your item will ship according to my production time listed on my main shop page which is usually 3-5 days. Production time does not include shipping time. Your jewelry is carefully wrapped in tissue paper and presented in a fabric jewelry bag with a gift tag. I do not include the receipt as you can view and print it online at Etsy.

GENERAL INFO:
Please be sure you enter the correct address at checkout on your Etsy order. Any changes to an address put your package at risk for human error. I cannot be held responsible for address change errors.

If your package is returned because of an incorrect address, there is a $5 re-shipment cost that is paid directly to USPS for the re-shipment.

Items ship via USPS First Class mail with tracking. First Class mail does not include insurance for loss or damage. I highly recommend purchasing an upgraded mailing option either PRIORITY MAIL or EXPRESS MAIL. Both of these mailing options include insurance, which will cover loss or damage. Priority Mail and Express Mail are available as options at checkout for both USA and International orders.

TRACKING:
Tracking will be emailed to the address connected to your Etsy account when the package is shipped. The tracking can also be accessed on your order in your Etsy online receipt. Packages are hand delivered to the post office, after which I cannot assume responsibility for lost or delayed items if you have not upgraded shipping to Priority Mail or Express Mail.

USPS LOST or FROZEN TRACKING on PACKAGES:
If USPS hasn't delivered your package or the tracking seems to be frozen in transit, there is a 30 day wait period from the time the package last moved before it can be deemed lost. Many packages need time to work their way through the USPS system or need time to be returned to the sender if the label was damaged. This is rare but does happen.

INTERNATIONAL ORDERS:
International shipments normally take between 7-14 business days to deliver, depending on the customs agency in the recipient's country. Sometimes packages may be randomly held for inspection for up to 45 days and I have no control over these agencies or their activities. PLEASE NOTE: international packages shipped using First Class mail does not include insurance for loss or damaged packages. I highly recommend purchasing an upgraded mailing option either PRIORITY MAIL or EXPRESS MAIL. Both of these mailing options include insurance, which will cover loss or damage. Please note - Red Truck Designs is not responsible for lost, stolen or damaged items during the shipping process. Please insure your packages if you feel it is necessary,

I want you to love your Red Truck Designs jewelry! If you have received your order and have any concerns please contact me before leaving feedback so we can remedy the situation as customer satisfaction is my number one priority!

♥Please contact me within 5 days of receipt via ETSY conversations.
♥ If your jewelry design has a defect from just normal wear and tear within 30 days of purchase (remember my items are not meant to be worn in water) you may return it to me and I will either fix or replace the item, or offer you a refund (again minus the shipping fee). If you would return the item to me, first class, I will do the replacement and return shipping for free.

All vintage items are sold as-is and I cannot accept returns on vintage items.

Exceptions may be made on a case by case basis.
Note: I do not refund shipping and handling.

All creative materials (including photographs) ©2016 Susan Najarian. Trademark. Copyright. All Rights Reserved.