RedwingImports

Exotic and Original Handicrafts from Thailand

Chiang Mai, Thailand

RedwingImports is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

RedwingImports is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on January 2, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
The item can be returned only if there is issues with your product such as not as discribed in the description or damaged products this will be reviewed by myself and a decision will be made if there was any negligence involved,this must be done within 3 days from receipt. In this case we rquire multiple photos.

However, the item must be in its original unused condition to be returned, unless there is a manufacturer defect.

1. Please email us to request a refund and, based on your location, we will immediately provide you with a postal address.

2. Please include in your package a letter stating the reason for your return as well as the original receipt.

You can expect your refund within 7 business days of receipt of the returned items. We will notify you by email with the details of your refund, and we will issue the refund in the form of payment used to make your purchase.

We will not pay shipping for returns.
Payment
We presently accept credit cards (processed by Paypal - no Paypal account required) and Paypal (credit cards, e-checks and bank transfers) payments.
Shipping
Delivery times

We currently ship by default direct from Thailand by:
Air Economy Service: estimate delivery is about 14 to 23 business days.
Optional methods,
Air Standard - 8 to 14 business days
Air Express - 4 to 8 business days
All of our customers orders are provided with a tracking number

While we do often see shipments arrive sooner than expected we would like to note that you may experience longer delivery times due to customs-related delays.
If for some reasons we are unable to deliver an order within the guaranteed time frame, we will immediately contact you.

If you need your order to arrive quicker, please contact us so we can provide you with a quote.

Worldwide Shipping

Potential import duties, tariffs, taxes, brokerage fees and charges that might be due upon delivery, are not included in the item price or shipping cost. These charges are your responsibility. Please check with the Customs Office in the country of destination to determine what these additional costs might be prior to buying.

Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

Please also check with the Customs Office in the country of destination about possible import regulations or restrictions that might affect your shipment.

Please note that we will not under-value merchandise or mark the item as a gift on customs forms.

Carriers

We ship all items worldwide and use the THAI POST (economy international services)

If you need us to ship your order with a courier (EMS, FedEx, DHL, UPS, TNT), please email us to get a quote.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have any tracking number.

Shipping to Australia

The importation of some products in Australia is, by law, subject to certain biosecurity import conditions. Some products are not allowed entry while other products are only allowed after the Department of Agriculture and Water Resources grants an import permit.

We cannot be held responsible for any items quarantined, destroyed or otherwise not delivered as a result of an import restriction.

Therefore, please check with the Customs bureau in Australia about any import regulations or restrictions (including quarantine) that might affect your shipment prior placing an order with us.

Shipping to Germany

Unfortunately are unable to supply orders to Germany with a tracking number for our free shipping due to Germany Post regulations. If you would like to upgrade we will be able to supply it at that time.
Additional policies and FAQs
We can develop customized products for diverse projects and clients. We tailor to your specific needs and understand the attention to detail required when developing your product designs and collections.

Also, if you like a product showcased on our shop and would like to acquire it in bulk, please contact us.