ReikoArt

Reiko

Silla, Spain | 1016 Sales

ReikoArt

Reiko

Silla, Spain 1016 Sales On Etsy since 2011

5 out of 5 stars (232)

Announcement   WELCOME TO REIKOART!
CHRISTMAS SEASON (IMPORTANT)

Due to the amount of work at Christmas time, all drawings ordered before December 6 will be delivered before December 20. Orders placed after December 7 will not be delivered until January 20.

Announcement

Last updated on Dec 5, 2018

WELCOME TO REIKOART!
CHRISTMAS SEASON (IMPORTANT)

Due to the amount of work at Christmas time, all drawings ordered before December 6 will be delivered before December 20. Orders placed after December 7 will not be delivered until January 20.

Rocío Suárez

Contact shop owner

Rocío Suárez

Reviews

Average item review
5 out of 5 stars
(232)
See reviews that mention:
quality 44 shipping 34 customer service 32
View all 232 reviews

Updates

First sticker set available in the shop, of course, Over the garden wall related. There are only five sets to start. Give them some love and if you like them let me know :) I love stickers but I don’t know if everyone is obsessed like me!
Hugs!

Tagged in this photo

Thank you so much to all the customers that trusted us to their Christmas presents, it was a pleasure to make something special for your beloved ones. Thank you so much heart
Our last plush request arrived to it’s destiny and we are so happy to know that they liked the final result. We are starting a new one and we are excited to see how it turns out. Custom request are always fun to make and we love it, it’s so rewarding :)

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View all 6 updates

About

Finding myself

When I was 5 years old I started painting and drawing and my dream was been an artist. With the pass of the years I’ve had a lot of dreams like any other girl: actress, singer, journalist, teacher… but the art was ever with me.

I studied to be a primary school teacher and I love it, I love every part of teaching, but something inside me was wrong, I felt I wasn't complete, even if I really like teaching, art was part of me, a BIG part of me... so I finally decided to make my dream come true and I started a professional arts degree in UPV, the university of my city, Valencia. The same moment I realiced what I really wanted to make I was scared, but relieved. It's going to be hard, and tough and exhausting, but it feels so good to find your way :)

Reikoart is here after many years of growing as a person and as artist. I love making cute geekery stuff for amazing people, it makes me happy and it helps me to pay my studies. I would love to work someday with animation and videogames, and you can see it in my products, it's just amazing to create new and cool things for everyone and maybe one day you'll see me achieve my dreams and you can tell that you helped me since the beggining.

Thank you so much for everything.

Shop members

  • Rocío Suárez

    Owner, Designer, Maker, Curator, Dreamer, Graphic Desinger, Teacher, Artist

    Hi, I'm Rocío and I'm working hard to achieve my dream. Read my story ;)

Shop policies

Last updated on June 29, 2017
Welcome, Thank you for taking the time to Read my policy on payment and shipping. Please be sure to read everything before placing your order and if you have any question just let me know and I'll try to help you as fast as possible.
Shipping options are very important so please take your time. As you are amazing for being here reading this, you can use this coupon code READINGISAMAZING for your purchase :)

Accepted payment methods

Visa Mastercard American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I use tracking on almost all packages so if it gets lost, we should be able to find it and rectify the issue. If you choose the ordinary shipping I won't take responsability if your package is lost.

I do not take responsibility for delay in delivery, once the order is shipped the time to arrive depends on Correos, the company that I choose to ship all orders and your local post office.

If an item is broken in transit, please contact me before leaving feedback, and i will gladly work something out with you so we can all be happy.

I do not take returns, as most my items are earrings and there for I can not resell once they have been worn.

Refunds are given if for some reason your item was lost in the mail with tracking number and we can not track its location, or if you request a refund before your item is sent. (unless custom ordered unique pieces then a refund will be given if the item has not been created yet).
Payment
Now you can pay with Paypal and direct check out.
Shipping
SHIPPING UPDATE (READ BEFORE ORDER)

Orders are shipped with Correos España, our national postal service.

Now you have two shipping options and the differences between them are very important so please, read carefully before choosing one option.

Ordinary shipping: Even if I'm not very comfortable with this option I wanted to give you the opportunity of choosing a cheaper but uncertain way to ship your order. This shipping mode doesn't have any tracking number, so we can't follow your order and we can't make anything if the package is lost, that's why I don't feel comfortable with. It usually arrives without problems but I won't take responsibility if something happens. +50€ orders will get a tracking number without upgrades.

Tracking number: These orders have tracking number and you can follow it through your national Postal Service website when the package arrives to your country. Before that, you can follow the package in the Spanish website "Correos". If you don't speak Spanish and you need help just send me a message, I'll check your tracking number and translate the information for you. If your package doesn't arrive in one month we can ask the postal service to find it and if they can't find it they will give you a money compensation.



SCHEDULE

Right now there's only one person completing all of the orders. This is part of why my turnaround time is 2-3 weeks as well as the time it takes for me to make your order once we order it. Please note this turnaround time is an APPROXIMATE time. There are times I get it done sooner than 2 weeks, but there are also times when it's a few to several days after the stated turnaround time. Sometimes supplies get delayed, I get sick, or orders come in all at once and all of that delays completion time. If there's something you want the order for that's within or at the end of the turnaround time, please let me know. I try really hard to accommodate customer deadlines.

While I understand that you're excited about your order, there's no need to message me right at the end of the turnaround time period to see when I will be completing your order. I assure you that if you haven't heard from me saying your order has been shipped, you will within a few short days. However, if you really can't wait, I will always answer your message if you send me one.


UPDATE

I'm starting a new Arts degree, so I'm working very hard to manage my studies and my work here by my own. As I said it's pretty hard and I'm trying to make it the best that I can so please I hope you can understand that sometimes some orders get a little bit more time than expected. It's not always, of course, in fact I use to ship most orders sooner than expected because I'm trying to have some stock, but with some orders, especially custom orders, it may take a few days more, nothing crazy.

Thank you so much for your support, it means a lot for me :)
Additional policies and FAQs
FAQs

I need my order for a birthday, will it arrive on time?
If you need an item in time for a gift, or special occasion send me a message before the payment, I usually make my best to accomodate to your deadlines but understand that I can't make any order, ship it and arrive in less than 24 - 48hr, so please prepare your gifts in advance.

Could you make a custom piece (necklace, figure, drawing, painting, ...)?
Of course, I'm pretty brave with art and I'll venture to make almost anything you need, just ask me and I'll find the best options to make it.

Could you make me a discount?
I try to adjust all my prices but I still need to eat every month and I don't have other job, every piece needs many hours of work and most of my products prices are lower than they should. Anyways I always try to make discount prices for large orders and returned customers. So if you want a discounted price you can make your order with some friends and I'll make you an offer for all of you.

You shipped my order 2 weeks ago and I didn't recieve it, is something wrong?
No, everything is normal, the estimated time to arrive to international countries is 3-4 weeks, so we don't need to worry. If after a month the package doen't arrive let me know and I'll proceed to talk with the postal service.