Shop policies
Accepted payment methods
Returns and exchanges
We make all of our tutus "made to order" and cannot accept refunds on them. Please be sure of your sizes and items needed before buying. If you have any questions or concerns please let me know and I will gladly assist you.
If there is a problem with your order due to ReiLynn Designs error, we will be happy to exchange your item. We ask that you contact us within one week and make arrangements to send us the problem merchandise back.
Payment
If payment is not received in 3 days- without contact- we will assume your transaction was a mistake and delete your order.
Shipping
Ready to Ship items are processed in 1-3 Days
We use first class to ship items- it normally takes 3-5 business days. If you are needing to rush order your items, please let us know and we will let you know the appropriate costs.
Our items are shipped in mailers, small boxes and clear shiping tubes depending on the size and weight of the order.
Tutu's come in clear shipping containers or boxes to avoid smashing.
Additional policies and FAQs
If you are looking to order for a boutique- please message us for wholesale discounts on our items!