reinojacheguei

Plush Toys, OOAK Dolls, BOS Pages and Fairy Dust

reinojacheguei is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

reinojacheguei is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 17, 2016
Hello Everyone and welcome!
I want you to have a wonderful experience at Reino Já Cheguei.

My name is Claudia, I'm a teacher, I'm from Portugal and I am a mother of 2 children: a 10 year old boy and a 7 year old girl.
I have always been a very creative person, and after I wrote my first story book for children, I had to make all of those characters real. I can't stop drawing new ones because they are jumping up and down in my head, begging to be born...
Finally my drawings are coming alive!
What's fantasy and what's reality in my kingdom?
You tell me...

Please read this information carefully before you place your order.
For any doubt please contact me!
Returns and exchanges
I will send you the tracking number after I get it.

I do everything I can so your package goes to you in perfect condition, however I cannot be responsible for what the post office does to the package.
If there is any issue with your order, please, contact me.

*

I'm sorry but DVD's are not refundable. All DVD sales are final. Since DVDs can be copied, there are no refunds on DVDs after you receive them.
DVD pre-orders may be cancelled (prior to you receiving your DVDs) and you will receive a complete refund of the original purchase price paid. Defective DVDs will be exchanged for the EXACT same DVD. There are NO exceptions to this policy. If you have modified the DVD in any way, it is no longer returnable for exchange. This includes, but is not limited to, writing on the product or labeling the product or any alterations to the product or labels on the product.
Payment
The only accepted payment method is PayPal.
All orders will be shipped within 3 days of cleared payment. Please have payment to us within 3 days after purchase otherwise the sale will be canceled. If this doesn't work for you please let me know so I can work something out.

Taxes:
-- International Buyers are responsible for all customs fees or taxes. Buyers are responsible for knowing and abiding by any import restrictions to their country from Portugal.

Pagamentos para Portugal - poderão ser efectuados por transferência bancária. Para isso basta enviar-me um e-mail (referir qual a peça pretendida depois de a adicionar no Etsy) ou escolher a opção de pagamento - Others.
Shipping
Everything in my shop is ready to be shipped.

The items are shipped from Portugal, using National Post. All the mail will be registered and it will be sent 1 -5 days after payment is received and cleared.
If you want some delivery insurance you can contact me to arrange other options.
The mail will be sent to Etsy address. If you want to receive it in another address you have to let me know.

The shipping costs are based on the package's weight plus packaging
.shipment by CTT, Portuguese Posts:

http://www.ctt.pt/fectt/wcmservlet/ctt/empresas/correio/envio_internacional/correio_rapido/correioazul.html

Delivery:
. Portugal - 1 business day

. International (please be patient, sometimes there could be some delivery delays like national holidays):
- Europe - 3/4 business days, it depends on your local post office.

- out of Europe - 4/7 working days, it depends on your local post office. Sometimes it can take 7-10 working days due to large traffic correspondence volume or staying at customs for some days.

Shipping delays may occur during festive periods.
Additional policies and FAQs
Please have payment to us within 3 days after purchase otherwise the sale will be canceled.

I'm located in Portugal. Please note that you can be in a different time zone, so it may take some time to get back to your conversation.

I´ll try to put all feedback from the process as quickly as possible.

Thank you for buying my pieces :))
Cláudia