Remedy NZ

Taupo, New Zealand

Top shop for gifts.

A buyer bought a gift from this shop and gave it a 5-star review!

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Sarah Johnson

Contact shop owner

Sarah Johnson


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Quality 3 Shipping 3 Customer service 6

Shop policies

Last updated on December 3, 2012
Hello and Welcome. As I am just one individual hoping to make a living I have tried to install policies that will protect me but that will also be fair to you, the buyer. If you have any questions at all please feel free to send me a convo.
Thanks Sarah

Accepted payment methods

Returns and exchanges
I am sorry but I do not accept returns or offer refunds for custom items.

Items purchased from my shop that are ready to ship can be returned within one week of reciept for New Zealand orders. For international orders the date on the postal stamp for returned items should also be withing one week of reciept.
Please convo me before returning and let me know what the problem is.

I will refund the cost of returned items if there is a valid reason the item does not reach the expectations of the buyer and if I recieve the returned item in the same condition that it was sent, however I cannot afford to refund the cost of shipping so please choose carefully. Your refund will be returned to you as soon as I recieve the item back.

I do understand that it is hard to be sure about clothing until you have tried it on, and this is the reason that I will accept returns.
I accept direct deposit into my bank account from NZ customers and Paypal payment from international customers.
You do not need a paypal account to pay using the paypal option, all you need is a credit card. Simply choose the paypal option and the prompts will lead you through to make your payment by credit card.
Once payment is confirmed the item will be posted immediately unless you have ordered a custom item.
Once a custom order has been completely paid for it will be made and then posted, lead times can vary depending on the order so please convo me about when you need the item made by.
In regard to custom orders I can not offer a refund so please convo me as often as you like, I will do the same, with photos so that we are both sure that the item being made is exactly what you want.
If you would like to purchase an item from my shop but would like to pay in instalments please convo me, I will be happy to negotiate a payment schedule on any item that I have available. I will set up an instalment item for you to choose when purchasing.
If an item is purchased from my shop, but I do not recieve payment for that item within seven days, then it will be relisted.
Items will be carefully packaged using recycled pattern tissue and then placed in a gift box or wrapped.
All international items will be sent via international airpost, New Zealand orders will be sent via parcel post .
Overseas items should be recieved within 5 -10 days of posting and local items within five days, however due to customs this can be delayed as long as six weeks on rare occasions.
New Zealand post does cover insurance for all items up to $200.00. If you purchase an item that is worth more than $200 the additional cost of insurance will be included in the postage price quoted.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred, depending on the state or country that you live in.

I will always ship to the address provided during the Etsy checkout process unless otherwise arranged.
Additional policies and FAQs
Stock sizes for - Remedy NZ

Size/ Bust/ Waist/ Hip

6 - 80c / 60cm / 89cm = 31.5' / 23.5" / 35"

8 - 85cm / 65cm / 94cm = 33.5" / 25.5" / 37"

10 - 90cm / 70cm / 99cm = 35.5" / 27.5" / 39"

12 - 95cm / 75cm / 104cm = 37.5" / 29.5" / 41"

14 - 100cm / 80cm / 109cm = 39.5" / 31.5" / 43"

16 - 105cm / 85cm / 114cm = 41.25" / 33.5" / 45"

18 - 110cm / 90cm / 120cm = 43.25" / 35.5" / 47"

20 - 115cm / 96cm / 126cm = 45.25" / 38" / 49.5"

22 - 120cm / 102cm / 132cm = 47.25" / 40.25" / 52"

24 - 125cm / 108cm / 138cm = 49.25" / 42.5" / 54.25"

26 - 130cm / 114cm / 144cm = 51" / 45" / 56.75"

28 - 135cm / 120cm / 150cm = 53" / 47.25" / 59"

30 - 140cm / 126cm / 156cm = 55" / 49.5" / 61"

Swarovski colour charts can be viewed online, if you would like a colour that I have not added to the suggested colours in my descriptions please feel free to ask.