renegadeperceptions' Shop Policies
We are a small business that makes unique handmade pieces. We love what we do, and we love to make customers happy.
Please understand that the nature of a handmade product is that it does not look machine made. If you desire that aesthetic you most likely will not find it in our shop! We love the way handmade pieces look, and so we incorporate it fully into our designs.
We use eco-conscious practices in all our jewelry making. We stay away from environmentally harmful solutions by making our own. We use vinegar, salt and borax. All safe for our home and the environment!
At this time we accept PayPal and credit card through Etsy's direct checkout feature.
If you want your item to arrive sooner, just let us know! We will see what we can work out. Just message me after your purchase and I will send you a bill through paypal for the extra shipping charge.
Please understand that fabrication of custom or made-to-order pieces can take up to 1-2 weeks. Please remember to calculate this into your shipping time.
*Standard Shipping to U.S. Addresses:
Orders are shipped via USPS 1st class mail and per USPS guideline. Domestic delivery times range between 2-9 days, but in most cases 2-4 business days to the contiguous 48 states.
*Standard Shipping to International Addresses:
Orders are shipped via USPS 1st class international mail and per USPS guidelines, delivery times range between 10-21 business days. Tracking service is not available for this service.
Refunds and Exchanges
We are willing to discuss returns and refunds on a case by case basis. Just send us a conversation with your issue, and we will work something out. We understand that you should be happy with something you spent your hard earned money on. So please contact us with any problems!
Please understand that shipping costs can not be refunded, and the buyer is responsible for all return shipping costs.
**Please note that it is imperative you know your ring size before ordering a custom ring set. If you order the wrong size and I make the size you order, it is unfair to ask me to re-make the order if you did not get the size right. Thank you!
Last Updated January 12, 2013