Shop policies
If you do not find what you are looking for, please contact us. We have hundreds of designs, not all of them are listed. If we do not already have what you're looking for, we may be able to custom design something just for you!
Accepted payment methods
Returns and exchanges
I gladly accept cancellations
I don't accept returns or exchanges
Returns and exchange details
Due to the nature of personalized products, returns are not accepted when the error is due to customer input error. If an order needs to be reprinted due to customer input error, we can reprint your order with a 40% discount.
If Wild Heart Design Studio prints an error on our side, please contact us within 14 days of receiving your order. We will issue a full refund, credit towards a future purchase, or reprint and ship your order free of charge. If you wish to keep your order as is, we will issue a 25% refund. If you choose to receive a full refund, we will ask that you return the order in its original form and packaging. Once we receive the return we will issue a refund.
♥CANCELLATIONS♥
For Printed Invitations: if you have not already approved your proof, order cancellations are accepted with a $15.00 cancellation fee. Once you approve your proof, we no longer accept cancellations. Chances are we have already printed your order.
For Digital Files: order cancellations are accepted if we have not already emailed your file. Once we email your file, we can no longer accept cancellations.