rezinology's Shop Policies
Thank you for visiting our Rezinology Etsy shop! We hope you like the koi ponds that we create. All our products are handmade in Hawaii.
We started out with an interest in creating resin jewelry. However, the need for some tranquility and another creative outlet led us to the creation of the miniature koi ponds.
We pride ourselves on excellent communication so please don't hesitate to contact us rezinology [!at] gmail.com with any questions you may have. We love questions!
We currently accept credit card, Paypal payments, and Etsy gift cards. If making a Paypal payment through your bank account, please note that your item will be shipped as soon as payment clears.
If payment is not received within 5 days, we will cancel your order.
All items are shipped from Hawaii. Your item will ship within 1-2 business days of cleared payment. We currently ship via USPS with delivery confirmation. Please contact us if you would like to request a different shipping method.
Refunds and Exchanges
We are confident that you will enjoy your new item(s). However, if you receive your items and are not completely satisfied, please contact us as soon as possible. We will gladly accept return/exchanges within 3 days of arrival to you. All items returned in it's original condition will be refunded minus shipping charges. Buyer is responsible for return shipping. Refunds (minus shipping costs) will be made promptly via Paypal once the item is received by us. If it is an exchange, the buyer must also pay to re-ship the new item(s). We are not responsible for damage that occurs to item(s) packed by buyers.
If the item arrives damaged, we will request pictures be sent so we may use it to improve our packing in the future. We may also send a prepaid shipping label and ask that the item be sent back in its original shipping box. We will gladly refund or send a new product.
Additional Policies and FAQs
Please thoroughly read the item description before purchase. Please thoroughly review the pictures before purchase. We will gladly send additional pictures to help you decide on purchasing this product.
Last Updated June 19, 2013