TANGIBLE ITEMS: All tangible items are returnable as long as they come back to me in sellable condition. No refunds for returned items that are damaged or lost in the mail. Buyer must pay return postage, and must insure the item, and get return confirmation.

DIGITAL DOWNLOADS: are NOT returnable. Contact me for help downloading, printing them out, etc. Of course, I will not leave you stranded! If your order isn't downloading, I can certainly ship it to you on CD. If your items are not printing, then open your application program first, then click on "open", then select my file and click the button to open the file. Then print it out.

Paypal or credit card. I only take checks from the USA that are under $50.

I ship to the US only, except for digital downloads which can ship anywhere via email. You will receive my email within 48 hrs (usually next morning) after your payment clears. If you don't get it by then, check you email SPAM before contacting me.

Not responsible for shipping errors (lost or damaged, etc.), therefore insurance is strongly suggested.

If the shipping cost is $1.00 or more over what I charged you, I will send you a refund for that amount.

COPYRIGHTS: I own the rights to all items. NO mass production of the files or the finished product allowed. Digital downloads are for personal use only and may NOT be resold, shared with friends, or redistributed. The files themselves and the printed products from the files are NOT for commercial use, however, you can make up the 3D paper dolls and use the digital graphics for jewelry, etc. and sell them at craft fairs and on Etsy on a small scale (up to 150 items). You can print out and cut up the ATC cards and trade with friends, but you cannot give friends the printout itself. Have them purchase their own digital file from me. The files CANNOT be used as part of a CD compilation, web design graphics, or part of another digital graphic to sell. You CANNOT print the files out to things like sticker, decal, or fabric sheets, then sell those sheets. NO Zazzle or Cafepress or similar use.

WHAT ARE DIGITAL DOWNLOADS? All of my digital downloads print out to an 8 1/2" x 11" size page. You just click on the file to open it, then print it out.

OTHER FILE FORMATS BESIDES .JPG AVAILABLE: I will automatically ship the ZIPPED jpg version. How-tos are pdf files. Zipped files are compressed files that require a program like Winzip (http://www.winzip.com/downwz.htm) to decompress them. If you do not have a program like this on your computer, then ask me for a pdf version (which requires Adobe Reader to open, http://www.adobe.com/downloads/ ) by putting the information in the "buyer comments" when ordering. If you have a MAC computer and your files aren't opening, I can give you .tiff format. Png files also available.

HOW TO GET YOUR DIGITAL DOWNLOAD AFTER PURCHASE: Most of my listings are instant downloads that you get from Etsy. But some of my sale items will be sent via email. If they come via email, you will usually receive one or more emails per doll within 48 hours after your payment clears. Look for the word 'Rhonda' in the title. Be sure to clean out your mailbox immediately after ordering so that your files will be accepted when I email them to you.
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RESHIPPING CHARGE: As soon as you receive your order, back the files up onto a thumb drive or CD for safe keeping. If you fail to do this and your computer crashes, there may be a reshipping charge of $1.00 per file. Many of my paper dolls have 4 or 5 files to them, so it could get expensive. You must have proof of purchase from Etsy in order to get a reship.

IF YOU DELETED YOUR FILE: If you deleted your file by accident, go into your OLD MAIL and download it again. If it was an instant download, go back to Etsy and download it again.

PRINTING HELP: The sheets print to letter-size – 81/2 x 11. When printing, choose "none" under "page-scaling" so that your printed area is not reduced in size. If you are placing jpg files into Microsoft Word, get rid of all margins, otherwise the doll will print out smaller than the sizes stated in my listings.

If your items are not printing correctly, such as one file is printing at a different size from another file. it is probably a memory issue or computer issue.

IF YOU DON'T OWN A PRINTER: You can take the files to Staples and other stores that have printing services, but they usually use a laser printer, and I feel that the inkjet printer gives a better, softer printout for my dolls. Find a friend who has an ink jet printer!

COMPUTER GLITCHES: I cannot be responsible for "bugs" on the Etsy System itself that could cause delays in receiving your order or in receiving/sending a communication from/to you. There can also be hiccups when I try to ship your order via email. Computer glitches happen that are beyond my control and that I might not even know about.

NATURAL DISASTERS (HURRICANES, POWER OUTAGES) I cannot be responsible for delays in communication and shipments due to unexpected occurrences such as ice storms and hurricanes in Connecticut, USA. I answer email everyday, so if you don't hear from me, it is either an Etsy glitch or, a personal crisis, or a natural disaster.

SPECIAL EVENTS: Given the above, if you need your items for a special event, allow extra time for unexpected delays in processing your order, just in case.

RhondasOriginals reserves the right to cancel an order and refund the buyer for any reason.

Let's get shopping ! ! !
https://www.rhondasoriginals.etsy.com