ribandhull's Shop Policies
We make things we love. We use our products. We just want to share the love.
All of our products are 100% handmade by us.
We accept PayPal payments and payments should be made within 3 days of purchase.
We also accept European bank transfers - convo us for more info.
Due to the international nature of our business all the prices on this website are displayed without tax. If you are a customer in the EU, 23% sales tax will be applied at the checkout (before you complete your payment).
WORLDWIDE CUSTOMERS: Laptop sleeves and canvas totes usually do NOT go through customs and you won't have to pay any further fees. Larger goods usually go through customs and you will have to pay import fees and taxes on receipt. The rules and regulations vary from country to country and state to state, so please contact your customs office for further details.
The BUYER is responsible for any taxes or duty fees.
✱ We ONLY ship to PayPal addresses. Please add a gift address in PayPal if you want your item sent to a different address. Adding a different address ONLY IN ETSY is not enough. If you made a mistake we will be happy to cancel your transaction so you can repeat it with the correct address ✱
All orders regardless of location are shipped by EMS postal couriers/priority air mail (unless otherwise stated in the description) which means that you should receive your order promptly. To the US it is usually a little bit over a week and to Australia/Oceania less than 2 weeks.
(UPDATE FEB 2011) Production times for sleeves are about 3-4 days.
Items that are listed as READY TO SHIP ship within 1-2 business days. If your item did not have this information in the listing it is MADE TO ORDER and there is a small production period of up to 7 days unless stated otherwise.
All orders are sent insured registered mail. (You may be required to sign at delivery)
NEW SHIPPING POLICY FOR ITEMS LISTED AFTER OCTOBER 25, 2011 (older listings are in the process of being amended)
We are in the process of building our inventory to better keep up the demand for our products. Most of our items are READY TO SHIP Therefore you may see more than one of a specific item. If the item is not made it is clearly marked MADE TO ORDER in the listing and will require 3-10 days to be made prior shipment
● ORDER PROCESSING ●
Please allow at least 24 hours to process your order. We need to add you to our fiscal system, fill out any customs or postal declarations and package your order. Orders are generally not processed during the weekend and this is sacred.
● SHIPPING METHODS ●
We ship via PRIORITY AIR MAIL and approximate delivery times are:
North America (East): 5-8 business days
North America (West): 10-14 business days
Asia : 3-6 business days
Australia: 5-14 business days
Europe: 2-3 business days
● SHIPPING UPGRADES ●
We are happy to upgrade your order and ship with a courier like UPS with either our account or the buyer's account. Please email hello [!at] ribandhull.com and we will try to accommodate your wish.
Refunds and Exchanges
We accept returns if for some reason you are unsatisfied with your order. Buyer is responsible for returning the item undamaged. If your purchase was damaged or lost, no need to worry - all shipments are insured.
Additional Policies and FAQs
We welcome wholesale orders :-)
Do not hesitate to contact us if you have any other questions.
http://www.etsy.com/shop/RibAndHull (Bags, totes and sleeves)
Last Updated October 27, 2011