When you are done with your purchase(s) and are checking out please be sure to leave the colors you wish to have, in notes to seller at checkout., If you are purchasing multiples of tulle and want all different colors I need to see that, otherwise we will have to convo back and forth and your items will be held up before shipping
Most of my customers want their tulle yesterday, while I cannot do yesterday I can give them today, shipping out immediately. Sometimes I go to the post office 3 times a day.
I want you to be happy with your purchases, with the item itself, the shipping and any situations which come up. Please let me know of any problems immediately and give me a chance to rectify them.
Accepted payment methods
Returns and exchanges
All domestic packages are sent thru the etsy system and tracking is on every package
We do not refund any purchase that are not delivered due to being provided the wrong address on EITHER your PAYPAL or ETSY invoice! Please make sure your etsy and paypal address is updated on your account before ordering.
Please do not ask me to mark it "gift" as that is illegal and could get us both in "hot water"
PLEASE: Be sure your address on both etsy and paypal is the correct address. I cannot be responsible for your package if it goes to an address other than yours if you put the wrong address for your shipping label. Take a few minutes and update your address if you move.
To ensure your packages reach their destination, insurance is an option I offer. If you live in an area where packages go " missing" I would recommend having insurance.
PLEASE NOTE! Orders are not considered "Lost" in transit until the following amount of time has passed:
Domestic (U.S): 21 days past shipping date
International: 45 days past shipping date Some countries take 6-8 weeks to get their purchases, usually it is held up in customs.
I ship first class on all orders 13 ounces and under domestically and priority over 13 ounces, and parcel select on 10 or more rolls of tulle or heavy packages. If you are in a hurry let me know before purchase.
Orders under 4 pounds can go first class international, over that it has to go priority which is much more expensive. (12 rolls of tulle weigh, approximately 3 pounds 14 ounces)
Our shipping price includes the packaging and cost to ship. I do not add any unnecessary .packaging .
I do not accept cancellations, your order will probably be shipped before I read your cancellation request. Be sure you want your order.
YOUR ORDER WILL SHIP TO THE ADDRESS ON YOUR ETSY OR PAYPAL ACCOUNT. PLEASE BE SURE THE ADDRESSES ARE UP TO DATE.
I CANNOT BE RESPONSIBLE IF YOU HAVE MOVED AND NOT UPDATED YOUR ACCOUNT INFORMATION AND YOUR MERCHANDISE IS RECEIVED BUT NOT BY YOU.