RichDesignCo

Wedding Signs, Gifts & Décor

Brentwood, California | 16145 Sales

RichDesignCo

Wedding Signs, Gifts & Décor

Brentwood, California 16145 Sales On Etsy since 2015

5 out of 5 stars (2716)
Rich Design Co

Contact shop owner

Rich Design Co

Announcement    Follow Us!
Instagram: www.instagram.com/RichDesignCo
Facebook: www.facebook.com/RichDesignCo
Twitter: www.twitter.com/RichDesignCo

SHOP HOURS: We do not normally work on weekends or holidays, so if you send us a note on Saturday or Sunday, we will get back to you first thing on Monday!

Now shipping from two locations! Brentwood, California and Wimauma, FL.

Due to the high volume of messages we receive, please be patient if we do not respond to your message right away. Thank you!

Announcement

Last updated on Jul 16, 2018

Follow Us!
Instagram: www.instagram.com/RichDesignCo
Facebook: www.facebook.com/RichDesignCo
Twitter: www.twitter.com/RichDesignCo

SHOP HOURS: We do not normally work on weekends or holidays, so if you send us a note on Saturday or Sunday, we will get back to you first thing on Monday!

Now shipping from two locations! Brentwood, California and Wimauma, FL.

Due to the high volume of messages we receive, please be patient if we do not respond to your message right away. Thank you!

Reviews

Average item review
5 out of 5 stars
(2716)
See reviews that mention:
quality 224 shipping 208 customer service 145

Updates

Pick up a custom tote for your summer vacay today! Ships in 3-4 days.
Show off your new last name on your honeymoon with our honeymoon vibes towel. palm_tree
Pick up one of our new beach bags today! Perfect for toting around the essentials on your destination honeymoon! palm_tree
View all 119 updates

About

Custom Personalized Wedding & Event Signage, Invitations, and Decor

At Rich Design Co, we provide customized wedding décor, stationery, and gifts to help couples create a wedding experience that is uniquely theirs. We offer a helping hand to the busy couple who wants something as individual as they are. We can help you make your wedding or event stand out and be remembered for years to come.

When we started planning our wedding in 2014, I was overwhelmed with Pinterest boards and wedding blogs that all looked the same. I wanted something different that reflected who we were as individuals and who we are now as a couple. With my marketing and design background, I was able to design a wedding that represented our experiences and interests as a couple and knocked our guests off their feet.

Now my goal is to help others make their wedding day their own, by offering personalized products in a variety of colors that stand out amongst the crowd.

We offer a wide selection of wooden wedding signs, chalkboard wedding signs, and acrylic wedding signs for a brilliant blend of traditional and contemporary style. Our bridal party gifts and favors are perfect for any occasion and make for amazing bridesmaids proposals, bridesmaid gifts, or bridal shower/bachelorette party favors that are delightful to give or receive!

We operate out of two locations. Our main hub is in Livermore, CA. This is where all the signs, woodworking and day-to-day happen. We also have a location in Wimauma, FL where most of our customer service and our smaller items are made.

Special orders don’t upset us. We enjoy creating customized items for our customers and seeing their ideas come to life. Just tell us what you want.

We’ll give you the edge you need to create a memorable and captivating event, just the way you’ve imagined it. We care about your wedding as much as you do and want to help. Let us do the work for you, so you can go ahead and really celebrate, spend more time enjoying yourself, and savor the moment.

We appreciate your business and look forward to helping you make your dream a reality!

Shop members

  • Kailey M

    Owner, Creator, Designer

    Kailey is the owner and lead designer of the RDC team. She works out of the California headquarters and is responsible for coming up with the designs for all of the items in our store. She is also the person you communicate with via messages.

  • Ciera Infante

    Curator, Maker, Shipper

    Ciera makes and ships our ring dishes and totes out of our FL location. She also is the voice of our social media account.

  • Chris Rich

    Finance, Shipper

    Chris is our lead accountant and finance person. He also helps ensure that our California warehouse stays organized and helps coordinate with our shipping partners.

  • Julie M

    Maker, Shipper, Assistant

    Julie helps to make signs and prepare them for shipping in our California warehouse. She also helps answer messages and assists with customer support as needed.

Production partners

  • Printing Shop

    Los Angeles, CA

    We use this company to print some of our designs so that we can provide you with a better quality product.

Shop policies

Last updated on July 9, 2019
Welcome to our shop!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Because we offer truly customized, made-to-order products, we do not accept returns or exchanges, but please contact us WITHIN 48 HOURS OF DELIVERY if there is a problem with your order and we will do our best to resolve it for you. Items will be not replaced or eligible for return after 48 hours of delivery time stamp.

Depending on the circumstance, if there is a mistake on our end, we will replace the item free of charge.

If, and only if, we agree to the return, you should mail your product to: 1892 Lunger Drive, Brentwood, CA 94513. Items must be returned in the same condition in which they were received and must be delivered back to our shop within 7 days of return approval.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Order cancellations must be requested within 24 hours of purchase. However, if your item has already been made, we cannot process your cancellation.

Please be aware that we do our best to represent the colors of all products in our pictures. All computer monitors and device screens display images differently, so slight color variation from your computer screen to print may occur.
Payment
We only accept Paypal and credit cards through Etsy for purchases. We do not accept checks or money orders.

Etsy keeps your payment information secure. We never have access to credit card or billing information.
Shipping
Turnaround time is subject to change and starts with receipt of payment and all necessary information. Please see each individual listing for specific turnaround times and shipping information. Turnaround time is the amount of time it takes for us to complete your order. This does not include shipping time.

Shipping times will depend on the shipping option you choose at checkout. We ship our items based upon the estimated delivery times USPS or other carriers provide, however we cannot guarantee shipping times and cannot be responsible for shipping delays. Please keep in mind that during the holidays and other busy times of the year, shipping times may be delayed and order as early as possible.

Estimated ship times per USPS:
First Class Mail: 2-5 Days
Parcel Select Ground: 2-9 Days
Priority Mail: 1-3 Days
Priority Express: 1-2 Days

We ship our items from Livermore, CA and Wimauma, FL. Once the package leaves our hands, we are unable to change an address or shipping method so please double check your information prior to checkout, or message us right away if you notice a mistake on your order. Per Etsy's policies, we can only ship items to the shipping address provided at checkout.

If an item is marked as undeliverable as addressed (with the address provided at checkout) and returned to us, it is the buyer's responsibility to pay any additional shipping fees to re-ship the item.

International orders:
Shipping times vary depending on location. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs and cannot guarantee delivery dates. Message us for more detail.
Additional policies and FAQs
Pricing for each listing is for the design as-is (other than changing details such as names, dates, hashtags, etc, as already included in the design). Customization details left in the notes on the order, requesting changes to the original design, will not be guaranteed without prior approval.

Please note that acrylic is imperfect in nature and while we do our best to avoid any noticeable blemishes, we cannot guarantee a perfectly smooth edge or perfectly clear surface. Small blemishes that are not noticeable from a normal viewing distance may exist. Acrylic can scratch easily, so please take care in handling it after you receive it.

Natural variations in lumber color shades, knots, and wood grain will occur.

SEATING CHARTS: We do not accept cancellations on seating charts after 24 hours of order placement as we can only accept a limited number of orders and may turn down other orders due to yours. If a proof has already been sent, we will not cancel the order regardless of when the order was placed. We need at least one full week to produce a seating chart for shipment, but may take up to 2 weeks. Make sure to send your names within 5 business days or your order may not ship on time and we will not cancel orders due to customer delays.

Our Proofing Policy: In order to maintain our production schedule and keep orders shipping on time, we only provide proofs on custom design orders upon request. All custom design orders, unless otherwise specified, are limited to one proof and one round of changes. Should additional changes be required for an order, a $5 fee will be charged for each additional proof.

All proofs will need to be approved within 48 hours or it may delay shipment and delivery of the item. If proofs are not approved within 7 days, we will ship the item as shown in the proof.

SHOP HOURS:
You can purchase and browse items 24/7, however we will only be available for customer service the following hours:
M-F: 9:00PM - 6:00PM PST
Weekends: Closed
US Holidays: Closed

Due to the high volume of messages we receive, please be patient if we do not respond to your message right away. Thank you!
Privacy
PRIVACY POLICY
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information We Collect
To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information, including but not limited to names, event dates, personalized hashtags, venue addresses, initials, nicknames, or menu items (for a custom order, for example).

Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us
For purposes of EU data protection law, Rich Design Co, LLC is the data controller of your personal information. If you have any questions or concerns, you may contact us at hello [!at] richdesignco.com. Alternately, you may mail us at:
Rich Design Co
[Re: Privacy Compliance Officer]
462 Lindbergh Drive Livermore California US 94551

More information

Last updated on Feb 15, 2019
Frequently asked questions
Custom and personalized orders

We love custom orders! To view our custom sign options, click here: https://etsy.me/2toZukx
Or if you have questions or need something more specific, just send us a message and we will be happy to help!

Wholesale availability

We do not currently offer wholesale pricing, but please check back as it is something we plan to offer in the future.

Care instructions

Since we offer so many different items, we provide care cards in every box we send out. If you have questions about the care of your items, please reach out and we will be happy to help!

Production & Transit Time

Production time (the time it takes to make your order) for most of our items is 3-5 days, but can be longer with some of our items. The production time is posted on every listing in the item description and also in the photos.

Transit time (actual shipping time in transit) will vary depending on the option you select at checkout, but our standard shipping option is UPS Ground which can take 1-2 days if you're close or 4-5 days if you are further away.

If you need faster shipping & production, we can usually accommodate and are happy to provide a quote. Just send us a message with your need by date and we'll get back to you as soon as we can.

Gift wrapping and packaging

Due to the size and nature of our items, we are only able to provide gift wrapping on a select few items for an additional charge. For these items, gift wrap can be selected in the drop down menu when you add the item to your cart.