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Ridikitty

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Ridikitty

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quality 10 shipping 8 customer service 17
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Shop policies

Last updated on February 13, 2014

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
CUSTOM MADE ITEMS:
I DO NOT accept returns or offer any refunds for all custom made items. If there is ever a problem with a garment you have purchased from Ridi Kitty Design please contact me immediately and I will fix the problem promptly without issue.

PRE-MADE ITEMS:
I offer exchanges and refunds on a case-by-case basis. If there is an issue with anything that you purchase please contact me at once.

Please do not leave negative feedback without first contacting me. I would like a chance to make it right.
Payment
Payment is expected within 5 business days. Custom orders will not be placed into my schedule until payment, and any requested information, is received.

IF PAYING WITH PAYPAL:
To accept payment through PayPal I require the buyer to have an "confirmed address" with PayPal, or the PayPal and Etsy "ship to" addresses must match.
Shipping
IF PAYING WITH PAYPAL:
Please check that your address matches the one on Etsy, or that you have an "confirmed address" with PayPal.

GENERAL SHIPPING INFO:
I will contact you once your item is shipped, with the estimated arrival date and method of shipping. If you'd like a price quote for a different shipping method, please contact me.

Most shipping methods to the USA do not include tracking. Please contact me for a shipping price quote if you'd like tracking.

Within Canada - I use the regular parcel shipping method. It can take 2 to 9 days to arrive, depending on where you are.

Within USA - I use Small packets surface. It usually takes 6 to 12 days to arrive.

International - I use Small packets surface. It usually takes 4 to 6 weeks to arrive.

Ridi Kitty Design is not responsible for any packages lost, stolen or damaged in transit.

USA/INTERNATIONAL BUYERS:
Please be aware that you will are responsible for any CUSTOMS FEES. Please check with you local post office, before ordering to see what the customs fee rate is.
Additional policies and FAQs
I can be contacted by Etsy convos or at aridia [!at] ridikitty.com.

For items with custom sizing, please send the requested measurements with your payment, or email it to me (along with item and buyer name) at aridia [!at] ridikitty.com.

Commissions for custom items are gladly accepted. When contacting me, please provide a description of the item and any available reference material (ie. photos).
For cosplay commissions, please provide the above information as well as the character name, and name of Anime/Game/Movie/Series.

All items come from a pet friendly and non-smoking home.