More than anything I want you to be happy with your purchase. If, for any reason, you are dissatisfied (item isn't what you expected, doesn't match description or was damaged in shipping), please contact me prior to leaving feedback. Each return is handled on a case-by-case basis.

If your package arrives damaged:

Since my packages ship with insurance, please contact me as soon as you can and let me know if your item has been damaged in transit. If possible, take pictures of the damage to send to me, and I will follow-up with next steps.

For items lost, damaged or stolen, I need to file a USPS claim for reimbursement. You may need to fill in and submit an official form to USPS so that I can resend / refund costs.

If you are not satisfied with your purchase:

Please contact me via email or send me a message on Etsy so that I can work on the issue. If I cannot fix the issue, the item(s) must be returned within 7 days of receipt in the same condition it was received and in the original packaging. If you don't have the original packaging, wrap the item securely in bubble wrap and return using online tracking as I cannot refund lost items. Once received, I will refund your purchase amount minus the original shipping charge. Cost of return shipping is the responsibility of the buyer.

Refunds are processed through the same way you purchased your order. They are processed immediately when using PayPal, but keep in mind that credit cards and bank debit cards have differing time frames as to how long it takes for them to apply the refund to your account. Please check directly with them if you have any timing concerns.

CUSTOM ORDERS: Returns for custom orders are handled on a case-by-case basis. A few items can be cleaned and/or re-purposed for resale, but in most cases, I will not be able to issue a refund due to uncommon (re)sizing and/or personalization; I can't resale these types of items.

If your item should ever need any repairs, please contact me to discuss options as I might be able to fix the item(s). Any shipping charges to return the item to me will be paid by the buyer.

*NOTE*
For hygienic purposes, all earrings are non-refundable/non-returnable. This also includes custom order earrings.

Payment must be received and cleared before I can ship your item. I accept payments via Paypal, Etsy Direct Checkout or Etsy Gift Certificate. You do not need a Paypal account to pay by credit card. Click on this link to find out how: http://www.etsy.com/help/article/361

Orders are shipped to your ETSY address so please make sure this is current and correct. If an alternate shipping address is needed, please let me know. If you would like to use a faster shipping method than what I have noted below, send me a message, and I’ll happily accommodate your needs and send you an invoice for the price difference.

**If you see that I do not ship to your country and would like to place an order please send me a message.

**DOMESTIC SHIPPING**

Within the U.S., all purchases are shipped via USPS Priority Flat Rate shipping with free Delivery Confirmation and Insurance. Normally, I will send ready-to-ship items within 1-3 days of payment receipt. If you have a custom order, the shipping time frame may be different so I will communicate with you to let you know when your item will be sent.

IMPORTANT: There are no extra shipping charges for additional items purchased in the same order as long as **all items fit within the same flat rate box**. Please contact me if you have any questions regarding large quantity orders requiring an upgrade to the size of the shipping box as additional charges may apply.

**INTERNATIONAL/CANADIAN SHIPPING**

All International orders are sent via USPS First Class International Mail. Normally, I will send ready-to-ship items within 1-3 days of payment receipt. If you have a custom order, the shipping time frame may be different so I will communicate with you to let you know when your item will be sent.

Delivery Confirmation is now included for First Class Package International shipments going to the following countries: Australia, Belgium, Brazil*, Canada, Croatia, Denmark*, Estonia, Finland, France*, Germany, Gibraltar*, Great Britain and Northern Ireland, Hungary, Israel, Italy*, Latvia, Lithuania, Luxembourg*, Malaysia, Malta, Netherlands, New Zealand, Portugal*, Singapore, Spain and Switzerland. (An asterisk indicates that service was temporarily suspended on June 12, 2014.)

Allow 2 to 6 weeks for arrival of your item, while in some areas, this may take even longer. Please do not ask that your merchandise be marked as a 'gift' on the customs form. It cannot be done. A false, misleading, or incomplete declaration can result in the seizure or return of the item and/or criminal or civil penalties for the seller AND the buyer. Basically, it's illegal.

Some countries will apply additional customs fees/taxes/handling, VAT charges on imported packages, depending on your country’s import limits. These charges are not included in the item price/shipping cost. As such, I encourage you to take a moment to research your country's import taxes/fees and plan accordingly as buyers are responsible for any additional charges imposed by their home country. http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

Also, some countries prohibit the shipment of specific items so be aware of your country's list of materials that can and cannot be shipped. Once shipped I have no control over delays or confiscation at customs. Find that list here: http://pe.usps.com/text/Imm/immctry.htm#ep809632.

*If your payment for shipping exceeds the amount I actually paid, I will refund you the difference if it is more than $1 USD.

*Please note that I will follow all applicable United States laws relative to trade restrictions, sanctions, and embargoes. At this time shipment is prohibited to Iran, Syria, Sudan, Libya, Burma, North Korea, and Cuba.

*NOTE*
I will keep you updated on when your item(s) will ship, and send you tracking details. If you do not receive your package in a reasonable amount of time, please track the package (Domestic orders can be completely tracked, International can only be tracked to the point where it leaves the US for countries not listed above). If nothing shows on the tracking, contact me and I will work with you to resolve any issues.

All items are made in a smoke-free environment. I live in a pet friendly home and do my best to keep the 2 cats away from all of my products. Supplies, as well as completed pieces, are kept in closed storage containers and cabinets, but I cannot guarantee that everything is pet allergen free. I take all my photos in natural light to capture the best, true color of the item. However, please note that every computer monitor is different so there may be some slight color variation(s).

Proper care and storage of any type of jewelry or accessory will help prolong the life and maintain the beauty of your piece.

RINGS: Most rings can be rewired to any size from 1 to 14 at no additional charge, but please note that that doing so may slightly change the appearance of the item as it's currently depicted in the photos. Any rings that can not be resized are noted as such in the product's description section.

If you are unsure of your ring size, there are several websites that will help you determine your size or you can also stop by any jeweler and most will size your finger for free. Should your ring arrive and not be sized properly, please contact me. Most can be quickly resized whereas custom requests may take some time. The only cost to you would be for shipping.

I do use a number of vintage/antique buttons for the rings so I would advise removing the ring before getting your hands/fingers wet. This will maintain the beauty and look of your ring. I do also use mainly 'plated' (gold, silver...) materials that may alter in color with wear and general environmental substances.

GLASS PENDANTS: All pendants are water-resistant but not water proof. Please remove before swimming or bathing.

EARRINGS: For hygienic purposes, all earrings are non-refundable/non-returnable.

My jewelry and accessories are created for adults as many items have small, delicate pieces not suitable for children.

If you have any questions, concerns, or issues regarding a transaction, it is best to contact me directly instead of using the Feedback section. Customer service is very important to me. I value my ETSY customers and I also want you to have a great ETSY shopping experience.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: five (5) years.

Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law, I, Melissa Kovack, am the data controller of your personal information. If you have any questions or concerns, you may contact me at melk3171 [!at] gmail.com.