RivdomArt

Special Occasion Finery

Long Island, New York On Etsy since 2010

5,023 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

RivdomArt

Special Occasion Finery

Long Island, New York | 5,023 Sales

Announcement    Orders placed starting Dec 6 will ship after Jan 2, 2021.

Announcement

Last updated on Dec 7, 2020

Orders placed starting Dec 6 will ship after Jan 2, 2021.

Items

5023 Sales
 

All Items

Gabriela

Contact shop owner

Gabriela

Reviews

Average item review
5 out of 5 stars
(1242)
See reviews that mention:
quality 93 shipping 148 customer service 115

Shop policies

Last updated on January 2, 2021
Welcome to my pyrography bazaar!:)

***If my policies sound harsh here and there is because I want to be happy with what I'm doing, and my customers with what they are getting:)***

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
4.RETURNS & REFUNDS

Please read carefully the entire description of the item you are interested in; if you need additional information please contact me and I will answer ASAP. I am a friendly seller and will certainly work with each customer to try to resolve any questions or concerns. Refunds are given on a case by case basis - please keep in mind that almost each item is custom made to order and personalized which inhibits most returns or exchanges.
Please contact me directly to discuss a refund or exchange, if possible.
I apologize, but I will not offer any refunds for customers that have made purchase without reading the entire item description and my shop policies.

Please note that original shipping cost and return postage are non-refundable and will not be included in any refunds.
I make sure that each item leaves my hands in perfect condition, so that my customer can be satisfied as much as I am. Also, I try my best to photograph and describe my items as accurately as possible, so returns for reasons involving the image itself or minor discrepancies in the listing will not be accepted. If for any reason you are not satisfied, please contact me on receipt and we'll work out together any issues that you may have.

Thank you for your understanding!
Payment
1.PAYMENT

I currently accept credit cards via Etsy Payments.

2.ORDERING AND PRODUCTION TIME FRAME

If you have a special request, please contact me.
In this case I need extra days to process/make your order, my 7-10 days lead time is an approx. time frame.

UPON CHECKOUT, please make sure that you write in the "note from buyer" the personalization (names, date etc) that you want me to add to your item. If you forgot to note the personalized information and do not realize it immediately after purchase and send me a convo, I will send you a message asking for the information. If I don't receive an answer I will ship the item in time, with no personalization. So, please check back after you place an order to see if everything is ok with it on my side:) Also, please make sure that you leave the CORRECT address with me.

Orders are normally ready to ship in 7-10 BUSINESS days (more or less), after purchase is made and payment has cleared. During the busy Wedding and Christmas seasons, the processing time may be longer. Please note that this is not the time frame in which you will receive your package; this is the time I need to process/make your order.
Shipping
3.SHIPPING AND DELIVERY TIMES

United States

I ship my items USPS Priority Mail with tracking number. During the Holidays, delivery takes much longer as well as the processing/making time.

IMPORTANT: USPS Priority Mail includes insurance. If your package shows delivered but you did not receive it, please contact the company responsible for delivery immediately to file a claim. Since I am not actually delivering the order I cannot be responsible for lost, stolen, or misplaced packages. I will not reship or refund these lost, stolen, or misplaced orders.
Additional policies and FAQs
5.REVIEWS
I truly love my art and craft and so I appreciate each order by dedicating time and care in creating it.
If you are pleased with your purchase please do leave a positive 5 star review with your special comments. If for any reason you have questions or concerns about your order please contact me prior to leaving a review. I really would like each of my customers to become a returning customer:)