RiverStonePottery

I take great care in packing my pottery so it arrives safely at your door. Occasionally, damage occurs in shipping. If you have any problem with your shipment when it arrives, please contact me for replacement or refund.

I want you to be happy with your new pottery. Please contact me with any concerns, questions or problems with your order. I work hard to have happy repeat customers! I will gladly replace your broken, damaged or flawed pottery; I'll get your replacement to you ASAP.

I do accept exchanges and returns on regular purchases; however the buyer is responsible for the shipping costs to return the item(s). If it is an exchange, the buyer must also pay to re-ship the new item(s). I am not responsible for damage that occurs to item(s) packed by buyers.

I do not accept returns/exchanges on custom orders.

My customers rave about my fast shipping! Most ready-to-ship purchases will ship the day after I receive your payment. In the US, most packages will ship USPS Priority Mail; expect in most cases to receive your package within 2-5 days. Occasionally items will ship USPS Parcel Post or UPS which may take up to a week to arrive. International and APO/FPO addresses and holiday shipping should expect longer shipping times, sometimes as much as 30 days. We include tracking on most of our packages.

Please note that shipping costs include the actual postage paid plus the cost of the packing materials used to ship your order safely. I encourage you to recycle and reuse once you get your pottery!

International shipping is available! Please contact me with the details so I can calculate accurate shipping costs. Customs forms will be filled out for merchandise for the exact purchase price with no exceptions. Note that buyers are responsible for any and all duties, taxes and customs charges that may be incurred.

Items can be sent to a gift address, or multiple gift addresses- just send me the information. Let me know when you order and I'll include a card too!

Damaged items: I spend a lot of time packaging items to ensure they'll arrive in one piece. If for some reason you receive a damaged item in your box, please keep the piece including packaging so I can make a USPS insurance claim. I will replace the item free of charge including shipping costs.


Everywhere Else
I do not offer refunds on lost or damaged items on internationally shipped items. I do take extra precautions when packing.

SHIPPING DELAYS – While most of my packages include insurance, tracking, and delivery confirmation, both USPS Priority Mail and First Class International are non-guaranteed delivery methods offered by USPS. Please visit USPS.com to understand guaranteed delivery options. We cannot accept responsibility for any transport delays outside our shop’s control. If we are introducing the delay, we will contact the buyer and workout arrangements to get back on track to a needed delivery date.

International shipping times can range anywhere from 6 days to 6 weeks depending on the country and customs. I am not responsible for customs taxes or fees. Customs rules and fees are different in every country, check with your country's customs laws if you have questions about this.

Please note that the USPS provides a great service at great prices but sometimes delays in shipping and even loss can occur. This does not happen often but it can. Once an item leaves the shop it is completely out of our hands. I hope that if this ever happens to you that you'd be understanding and contact me immediately so I can rectify the situation. My customer's happiness with my products and service is my number one priority. If you happen to experience this I will ALWAYS find a way to get you your product!

INTERNATIONAL SHIPPING WEIGHT LIMITS – If a combined order exceeds the single package limit of 4 pounds for First Class International, I will communicate the additional funds required to upgrade the shipping and complete the order.

IS YOUR POTTERY FOOD SAFE? CAN I PUT IT IN MY MICROWAVE? WHAT ABOUT MY DISHWASHER?

All of my pottery that is made for functional kitchen use is lead-free and food safe. You can put it in the dishwasher, microwave, freezer...even your oven! Just avoid sudden temperature changes, like taking a bowl out of the fridge and putting it in a 350* oven or putting a hot dish into a sink of cold water.

CAN I GET A DISCOUNT IF I BUY MORE THAN ONE PIECE?

I am always pleased when customers are anxious to buy more than one piece of my work! However, I do not offer discounts for regular retail purchases. If you're interested in a wholesale order of $500 or more, please contact me with the details.

I BOUGHT A BUNCH OF STUFF FROM YOUR SITE HOPING TO GET A MATCHED SET BUT ALL THE PIECES LOOK A LITTLE DIFFERENT!

Everything I make is handmade piece by piece. Due to the nature of handmade goods, slight variations do occur. Each glaze batch and each kiln firing create slightly different color results as well.