rjawoodworking's Shop Policies
Welcome to my Etsy shop. The work shown here has been hand crafted by me primarily on a scroll saw. None of it is laser cut nor otherwise produced on semi-automatic or automatic machinery.
PayPal and Etsy Direct Checkout
I ship United States Postal Service Priority mail whenever possible for tracking and prompt delivery, unless otherwise noted in individual listings. All items purchased will be shipped within three business days of receipt of payment unless we are out of town or doing a craft show somewhere. I will make note of this in the store announcements. In the event you purchase multiple items, you may be overpaying for shipping. Any overpayments over $1.00 will be refunded to you through PayPal. I will advise you through the Etsy convo system and through PayPal when this occurs.
I will ship internationally. Even of you do not see an international shipping rate, please feel free to ask about the cost of shipping and I will quote you. Any brokers' fees, commissions, duties, import fees, etc. are you responsibility and will not be included in any shipping quote.
Your puzzle will be shipped in a box. It will be shrink wrapped assembled on a cardboard backing with a certificate stating name, address, care and use instructions, type of wood and finish used, date of shipping, and a serial number where applicable. Keep this certificate for your records. After you have removed the shrink wrapping and have disassembled the puzzle, it is up to you to reassemble it. To facilitate packing and shipping, your puzzle may arrive partially disassembled.
Refunds and Exchanges
If I make a mistake (e.g. I send the wrong item or the wrong color item) you may return the item within 14 days of your receipt of the item whereupon I will refund your purchase price plus the reasonable cost of shipping it back to me. No refunds will be made prior to my receipt of the item in its original unused condition.
If you make a mistake and order the wrong item you may return the item within 14 days of your receipt of the unopened item whereupon I will refund your purchase price less any Etsy, PayPal, or credit card processing and seller fees. You will have to pay return shipping fees. No refunds will be made prior to my receipt of the item in its original unused condition.
If a package is lost after reasonable efforts to track it/find it have been exhausted, I will refund the cost of the item plus shipping through PayPal.
No refunds will be made on custom-made items.
Additional Policies and FAQs
Where a listing shows one copy of an item, the photos in the listing depict that item.
Where a listing shows several copies of an item, the photos in the listing depict only one copy of the item. For example, if a listing shows that five copies of a walnut Dachshund are available, all copies of that listing will be walnut Dachshunds, usually cut from the same walnut board. However, the color and grain characteristics can vary from one section of a board to another section. We will try to make the photos of the one copy be representative of all copies of the item, but the copy you receive may not be the one shown in the listing.
Last Updated October 10, 2013