rlhcreations' Shop Policies
Hello and welcome! Thank you for visiting and shopping with rlhcreations!
It is my goal to assure you are completely happy with your purchase! If you have any questions please don't hesitate to ask!
I am currently accepting PayPal, credit/debit cards (direct checkout) and Etsy gift cards! Yay for options!
Your item will not be created until payment is received and cleared. Please note that if you choose to pay by eCheck, your order will be delayed up to an additional 5 business days.
I ship worldwide via USPS + local carriers in your country.
PLEASE make sure your address is correct! I'd hate to send your item to the wrong address! I'm not liable if your item does not arrive on time if your address is given to me incorrectly.
Hanger orders are typically shipped USPS 2-3 days Priority with tracking in the US.
Cake Toppers, ornaments & jewelry items are typically shipped USPS First Class Mail with tracking in the US. You can choose to upgrade your shipping to Priority at checkout if you'd like on those items so it will arrive a few days sooner! ***This does not mean I will make and ship your item out sooner! This only means it will spend less time shipping!***
Shipping outside of the US takes approx. 2 weeks if you're in Canada or the UK. Other countries can sometimes take up to 3-4 weeks to deliver. Make sure to leave yourself a good buffer! If you need an item sooner, contact me for a quote on faster shipping methods! I am more than willing to accommodate you!
Unless otherwise posted in the shop announcement (ex. vacation, family illness, family holidays, etc), all marked items will be shipped out in 1 week or less. Select items will be shipped out in 2 weeks or less. ***Check the shop announcement banner and your listing for details before ordering!*** This excludes Sundays and holidays. Orders of 4 or more items may have delays in shipping. If you need your items by a specific date, let me know! I can usually fit in most request as long as I know your time-frame beforehand!
Bulk/large order time-frames can be discussed when discussing the details of your order.
Shipping insurance can be added on at the buyers expense. Please contact me BEFORE placing your order if you are interested in buying shipping insurance.
Please note that I am NOT responsible for items that are lost or damaged during shipment. This doesn't typically happen but If you would like to purchase insurance to protect against loss or damage during shipping, you need to let me know before placing your order.
WEATHER NOTICE: Due to the current winter weather conditions, some items may be delayed! Keep this in mind when ordering! I can't fight against mother nature!
SO CAL RESIDENTS:
In lieu of paying the shipping fee you can pick up your order from me in the Ontario area. To qualify you must pick up your order. I will not drive/deliver to you. Contact me before ordering so I can set up a listing without the shipping cost.
Refunds and Exchanges
Refunds can be made if requested within 3 days of receiving a NON CUSTOM/PERSONALIZED item (ie. "bride" hangers, love cake toppers, etc.) or sooner. However, there is a $3 cancellation fee regardless if the item has been created or not. After 5 days the order is non refundable.
For shipped items, refunds will be processed once the item has been received back in my hands and inspected for any damage or misuse. Return shipping will be at the expense of the buyer. If the item comes back to me damaged/unsellable, there will be no refund. Be sure to pack it well.
**CUSTOM/PERSONALIZED orders (ie. "Mrs. __Your Last Name__" hangers, name cake toppers, etc.) are non-refundable. Bulk orders are also non-refundable. Sorry for the inconvenience.**
If there is an error on my behalf with your order (ie. wrong color/finish used, misspelled name), I will ship the corrected item to you for free. I take photos of almost all my work but in some cases I may need you to prove proof of error with a photo.
Please note that I am NOT responsible for items that are lost or damaged during shipment. My products are packaged well, wires on hangers are secured, and packing paper is used to help minimize movement during shipping. Loss or damage doesn't typically happen but If you would like to purchase insurance to protect against loss or damage during shipping, you need to let me know before placing your order.
It is the buyer's responsibility to request and pay for all shipping fees, including insurance against loss or damage!
Additional Policies and FAQs
For FAQ's, please check out my website: http://www.rlhcreations.com/faqs--policies.html
If you need an order rushed, please contact me for a quote.
When ordering, please keep in mind non-shipping days and holidays.
Please note: Each item is HANDMADE. I don't use machines here at rlhcreations! Wire items will vary in appearance due to different letter combinations and phrases. Hanger colors, sizes and shapes may vary slightly. Since the hangers are made of wood, some hangers may have wood characteristics (ie. notches, lighter or darker areas). Wire color may differ depending on your screen. I try my best to color match as closely as possible on both wire and hanger to represent the most accurate colors.
If you are a photographer, bridal shop owner, planner or other wedding professional and would like more info on my bundle deals or wholesale, email me (firstname.lastname@example.org) or message me on here!
For brides wanting to order hangers for her bridal party, I offer special discounts on hangers for 4 or more! Contact me for a quote!
Because you're awesome and read my policies, here's 5% off on me! Use promo code AWESOME2012!
Last Updated February 26, 2015