RnGCustomCrafts

Boulter, Canada 39 Sales On Etsy since 2016

4.5 out of 5 stars (12)

RnGCustomCrafts

Boulter, Canada | 39 Sales

All Items

Rene and Grace

Contact shop owner

Rene and Grace

Reviews

Average item review
4.5 out of 5 stars
(12)
See reviews that mention:
shipping 4 customer service 2
  • Kamila on Mar 27, 2019

    4 out of 5 stars

    I ordered sign for my parents in-laws. Before was shipped I got a photo. And everything went well... to time. Project ok, communication ok. Until I got a picture of the finished sign. A messy wooden sign. curves border, definitely it was not what I expected seeing photos of works made by them. After my comments to them, they decided to make a sign again and sent me a photo before shipping. In the pictures looked much better than the previous one. the border was straight, the whole presented nicely.
    There were problems with the delivery, but finally arrived, after receiving and unpacking, it turned out that the bubble wrap was stuck to the wood, some of the film was stuck to the wood, and some of it went with the varnish and color. Probably varnish not be completely dry...

  • Nathalie Klingbeil on Dec 22, 2018

    5 out of 5 stars

    Very prompt and professional service. They were accommodating to different mock-ups and requests to help me in my final decision. Would definitely recommend. The finished piece is lovely and I cannot wait to gift it to my friends!

  • lmrockvam on Dec 19, 2018

    5 out of 5 stars

    LOVE this sign! It's even more beautiful in person and is a very solid piece of wood. They owners made up the sign and shipped it right away and it arrived just when they said it would. And it had to ship across the country! Would definitely recommend this!!!!!

  • Josée on Aug 12, 2018

    5 out of 5 stars

    Rene and Grace did take time to send me a sample so that I could choose the type of letters and color I prefered. They have worked fast and delivered exactly what I expected, in time. I found them trustworthy and it's been a real pleasure to have a personalised contact with these two craftsman/craftwoman.

  • Sheri Dohm on Dec 7, 2017

    5 out of 5 stars

    Absolutely fabulous! Love the plaque - will be presenting it to our retiring employee tomorrow and I know he will love it! Thank you for your hard work on this - highly recommend! Cheers.

Shop policies

More information

Last updated on Sep 28, 2016
Frequently asked questions
Wholesale availability

Yes, We do wholesale. Processing and Shipping time will depend on the amount ordered.

Custom and personalized orders

Yes we accept custom and personalized orders. 'Proofs' will be sent BY REQUEST ONLY. If no proof is requested on the order, we will go ahead with the information in the style shown in the listing. If you are unhappy with the font or layout and did not request a proof, we will not replace the order free of charge. There will be a 40% discount if a redo needs to be done. Custom orders take time to finish. We will do our best to ship the items out ASAP. Our current lead time is 1-2 weeks depending on our workload. Unfortunately we do not send a photo of the finished product you ordered.

Package Tracking

You will receive an automatic email with your tracking number when your order ships.

Shipping

In an effort to keep the shipping cost as low as possible. we ship via Canada Post. We do not guarantee delivery within 2-3 day time period. Shipments to the US are shipped via Canada Post Priority Mail International. Please allow up to 2 weeks for delivery. If an order is returned to us undeliverable to the address provided, YOU, the customer will have to repay the shipping fee to have it resent to the correct address. Please let us know ASAP if there is an alternate shipping address.

Order Cancellations

If you need to cancel an order, please contact us ASAP. NO refunds will be given if an order is already started or made. If your sign has not been made a full refund will be issued.

Refund and Exchanges

We do not accept returns, exchanges or give refunds on custom made, personalized products. NO EXCEPTIONS. If you receive your sign and we made a mistake on our part, we will remake and send you a new sign at no cost to you. If the mistake is made by you, the customer, you will have to purchase a new sign as we do not accept returns.