rocketandbear

A colourful knit and print studio

Bath, United Kingdom · 594 Sales

rocketandbear

A colourful knit and print studio

Bath, United Kingdom 594 Sales On Etsy since 2008

0 out of 5 stars
(247)

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Lucy Gulotti

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Lucy Gulotti

Reviews

No reviews in the last year
chapmanhouse

chapmanhouse on Jan 18, 2014

5 out of 5 stars

So gorgeous!! A gift to last forever, it arrived in time for my nephew to put out for Santa! Absolutely love love love!!

Elaine Hardy

Elaine Hardy on Dec 10, 2013

5 out of 5 stars

Perfect thankyou,it's to pop my niece's xmas pressies in,she'll love it :0)

turtleneckmama

turtleneckmama on Dec 6, 2013

5 out of 5 stars

Thank you for the wonderful customer service and for the wonderful sacks! Merry Christmas!

View all 247 reviews

Shop policies

Last updated on February 4, 2011
I like to make things that make my kids happy and I hope you like them too.

Rocket and Bear started as a creative outlet for me soon after my first child 'Bear' was born. Initially I was driven by an overpowering urge to wrap her in all things woolly. The arrival of 'Rocket' a couple of years later gave me a chance to do it all again. Luckily 'Rocket' is a boy so I could experiment with an entirely different palette. As time passed and they grew I started to make other things that I thought they might like and thankfully they do, in spades!

Rocket and Bear has evolved into a collection of things my kids love as well as some of the luscious ingredients such as the Scottish wool I use.

I make and hand finish all my Rocket and Bear products in my studio in Bath, England. If you would like to get in touch please email me at lucy [!at] rocketandbear.com. I would especially like to hear from you if you have an idea for a collaborative project or else you have a custom item in mind.

Rocket and Bear, stuff kids love.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I accept payment via PayPal.
Payment should be made within 3 days of purchase.
If you have a problem completing your payment please contact me and I will do my best to help.
If I do not receive payment or contact within 5 days the sale will be canceled and the item/s re-listed.
Shipping
Delivery:

Orders will be dispatched the next working day.
custom t-shirts take a little longer. I aim to dispatch all custom made orders within 5 working days.

I dispatch all orders via Royal Mail

International Orders are shipped by Airsure and will require a signature on delivery. This should take 4 days but can take longer. I can only track international packages while they are still in the UK. As soon as they arrive in the destination country we are reliant on the local delivery service.

Please note Rocket and Bear cannot be held responsible for items lost or damaged once dispatched, both within the UK and when being posted to overseas locations. I am not responsible for any delay in delivery occurring due to postal delays or forces beyond our control. If an item is returned to us when delivery has been attempted the postage charge will need to be paid again in full before the item is reshipped. Refunds for postage costs will not be given unless the item in question is faulty.
Refunds and Exchanges
Returns and Exchanges:

I put every effort into ensuring that Rocket and Bear products are second to none. However, If you are not entirely satisfied with your order I am happy to provide an exchange or refund within 14 days of receipt (on non custom orders). Returns must be unused and in a resaleable condition with the Rocket and Bear ticket and all tags still attached. Delivery charges are non refundable but I will send out a replacement free of charge. Please also provide proof of purchase, for example a delivery note or paper copy of a confirmation email. Contact me at lucy [!at] rocketandbear.com if you wish to organize a return.
The goods are your responsibility until they reach me. For your own protection, I recommend that you send the goods using a delivery service that insures you for the value of the goods. Return shipping charges are non-refundable and are the full responsibility of you the customer. Your refund will be credited in the same manner and to the same account used to make the original purchase
Returns Address
Lucy Gulotti
Rocket and Bear
9 Marlborough Lane
Bath
BA1 2NQas soon as possible and I will do my best to resolve the problem.
Additional policies and FAQs
Rocket and Bear Custom T Shirts:

Please send your photo via email to lucy [!at] rocketandbear.com at the same time you make your order, can you use the same name in the email as on the order. You will receive a confirmation email with an estimated dispatch date, usually 3-4 days after the receipt of photo and order is made If I have not received your photo within a week of the order I will refund your order minus the pay pal fee.

The Photo:

Needs to be a good quality photo high resolution taken with a digital camera outside on a bright day or in good natural light.
I do not offer proofs or discussion about the suitability of a photo.
The photo needs to be a reasonable size so I can enlarge it to A4 or A3 with out it becoming blurry a photo from a good digital camera is perfect.
If you get the option when you email it to select the size, then select large or actual size. Photos from mobile phones are generally not good enough, unless they fulfill the above criteria.
I print on to A4 transfer paper for the T shirts and A3 transfer paper for the bags I will place your image into this shape using as much of the transfer as possible.
I then cut around the image so the background and the excess transfer is removed.
Please consider the pose of your toy or object, if he is long and thin you may just want his upper body to fill the frame or you might want him jumping. Have fun and be creative try and imagine the best way the toy can fill a rectangle.
I will include all of the object that you have photographed I will not crop the image of the toy/object in any way, the pose of the toy/object is your design. I will enhance the photo via photoshop if I feel it needs it.

The Print:

I have spent a long time finding this fantastic transfer paper, its just great, I love it, its soft and it gets better with washing. As with all forms of printing if you stretch it really tight it will crack and if you wash it too hot the colors will run.
Machine washable at up to 40 degrees celsius and I suggest that printed garments are ironed on the reverse. I do not recommend tumble drying.

Refunds on Custom orders:

I do not offer refunds on custom orders.
This does not affect your statutory rights

Rocket and Bear products:

All of my products are made from quality fabrics and yarns. I source from the UK when I can or use manufacturers that implement fair trade practices. I hand-print the garments myself using excellent vinyl or heat transfer paper applied with a professional heat press. I carry out extensive user trials to ensure my garments have maximum durability.

How to order:

The easiest way to order is online. Simply browse my online store and add your products to the shopping bag. When you have made your selection click 'checkout' to place your order and make payment. When I have received your order details I will send you a confirmation email to let you know that it is being processed and advise of delivery times. I will email you again to let you know that your order has been dispatched.

Payment:

You can pay for your Rocket and Bear goods online using a credit or debit card. We accept all major credit cards and we also accept payments through paypal.

Gift wrapping:

All Rocket and Bear products are sent out packed in a crisp cello bag with a LOVE post card enclosed for you to fill in. I can dispatch to your gift recipient at no extra cost, simply let me have your gift message and I will write it onto your postcard.
Gift wrapping with ribbon is available in the shop at an extra charge.

Wash and care instructions:

My garments are machine washable at up to 40 degrees celsius and I suggest that printed garments are ironed on the reverse. I do not recommend tumble drying.
Wool blankets should be hand washed but can go in the washing machine on a wool cycle, the cotton crochet blankets should be hand washed with care, the blankets are not to go in the tumble dryer.

Delivery:

Orders will be dispatched the next working day.
custom t-shirts take a little longer. I aim to dispatch all custom made orders within 5 working days.
I dispatch all orders via Royal Mail
International Orders are shipped by Royal Mail International signed for and will require a signature on delivery. These take between 1 and 4 weeks depending on where your item is being shipped to. I can only track international packages while they are still in the UK. As soon as they arrive in the destination country we are reliant on the local delivery service.
Please note Rocket and Bear cannot be held responsible for items lost or damaged once dispatched, both within the UK and when being posted to overseas locations. I am not responsible for any delay in delivery occurring due to postal delays or forces beyond our control. If an item is returned to us when delivery has been attempted the postage charge will need to be paid again in full before the item is reshipped. Refunds for postage costs will not be given unless the item in question is faulty.

Returns and Exchanges:

I put every effort into ensuring that Rocket and Bear products are second to none. However, If you are not entirely satisfied with your order I am happy to provide an exchange or refund within 14 days of receipt (on non custom orders). Returns must be unused and in a resaleable condition with the Rocket and Bear ticket and all tags still attached. Delivery charges are non refundable but I will send out a replacement free of charge. Please also provide proof of purchase, for example a delivery note or paper copy of a confirmation email. Contact me at lucy [!at] rocketandbear.com if you wish to organize a return.
The goods are your responsibility until they reach me. For your own protection, I recommend that you send the goods using a delivery service that insures you for the value of the goods. Return shipping charges are non-refundable and are the full responsibility of you the customer. Your refund will be credited in the same manner and to the same account used to make the original purchase
Returns Address
Lucy Gulotti
Rocket and Bear
9 Marlborough Lane
Bath
BA1 2NQ

Security and Privacy:

I understand the importance of privacy and security. When you place an order with us we ask for information such as your name, email address, delivery address and contact details. I keep a record of some of your information, such as your contact details, purchases and any email correspondence. This helps me to process your order efficiently, deal with any queries you may have and track any concerns you may have had with our products or services. I may, from time to time, use your information for my own marketing purposes. I do not store financial information and I do not pass on your details to any third party.